gWorks

Product Manager

• Work alongside Software Engineering teams, Product Managers, Subject Matter Experts, and engage with Clients & Users to gain understanding of client needs and existing software architecture
• Help define and execute product vision, manage Product backlog, prioritize product needs, and work closely with the software development team to see products through to completion and release
• Research and analysis to map business processes and develop, define, and prioritize backlog items such as epics, features, and user stories
• Drive product through all stages of product life cycle from design and development to testing
• Collaborate with clients, stakeholders, and internal subject matter experts to define business processes, goals, user personas, and user journeys and translate into technical requirements and User Stories
• Develop and prioritize stories, epics, and themes to ensure work focuses on maximum value aligned with product strategy
• Product backlog management including optimization and prioritization based on changing requirements
• Work with engineering teams to determine functional solutions meet business needs
• Act as primary contact of the product, translating vision and business needs between clients, software engineers, and stakeholders
• Actively participate in Scrum meetings and product sprints
• Monitor and evaluate product progress at each stage
• Perform user acceptance testing
• Manage and oversee timelines for implementation, delivery schedules, and deadlines
• Coordinate with Product and Client Success to identify, prioritize, and resolve product issues and feature requests post-release
• Become subject matter expert in local government
• Collaborate with Sales, Marketing, and Client Experience to gather feedback and share product feature knowledge
• Analyze product usage to identify improvements
• Document product features including client-facing instructions and in-app documentation
• Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions

Product Owner

Marketing

• Execute multi-channel marketing campaigns that drive client retention, upsell/cross-sell revenue, and new client acquisition. Create targeted retention campaigns that deepen engagement across our thousands of clients. Design and deploy cross-sell campaigns to expand product adoption within existing accounts. Support new logo acquisition through compelling campaigns that showcase our value to prospective municipalities. Design marketing assets using Canva, Adobe Creative Suite, or similar tools Manage campaign workflows in HubSpot, tracking performance and optimizing for ROI Write clear, engaging copy for various channels and audiences (municipalities love clarity, not jargon) Measure and report on campaign metrics, including open rates, MQLs, retention rates, expansion revenue, and ROI Support the leadership team in developing marketing strategies (20% strategy, 80% execution) Collaborate with Sales, Client Enablement, and Event Marketing to ensure aligned messaging. Travel occasionally (monthly) to client events to support on-site execution.

Marketing Specialist

Full-stack Engineer

• Lead the adoption and optimization of cloud technologies, collaborating with Infrastructure and Data teams to ensure scalability, security, and innovation
• Cultivate a culture of excellence and continuous improvement, supporting the professional growth and development of the engineering team
• Actively review and approve pull requests, ensuring adherence to high-quality standards and alignment with project objectives
• Promote a culture of excellence, collaboration, and continuous feedback within the engineering team through mentoring on best code review practices, technical excellence, and problem-solving strategies
• Cross-Functional Collaboration: Work closely with Product, Sales, and Customer Success departments to streamline product development and delivery
• Technical Expertise: Maintain cutting-edge knowledge of AI/ML and cloud technologies to guide the team in best practices and innovative solutions
• Resource Allocation: Oversee the efficient allocation of engineering resources and budget to maximize productivity and innovation
• Vendor Relationship Management: Build and nurture relationships with key technology vendors to bolster our cloud solution offerings

Product Owner

Marketing Specialist

Senior Manager, Software Engineering