Analyst

• Investigate and document comprehensive reports of potential fraud related activity surfaced by internal teams, external partners, and customers
• Conduct root cause analyses for individual fraud and account takeover events
• Draft comprehensive Unusual Activity Referrals (UARs) for subsequent reporting by other financial crime compliance teams
• Educate customers impacted by fraud on how to protect their accounts and how Gusto can assist
• Reach out to external parties and help issue Letters of Indemnity to help secure fraudulent funds that have been stolen from Gustomers and Gusto
• Collaborate with the risk, engineering, data science, and insight teams to enhance the tools and processes used for identifying, investigating, and reporting fraud
• Provide support to impacted customers by offering guidance on account protection and recovery efforts
• Engage with external parties to recover stolen funds and document all investigative findings for comprehensive case management
• Independently conduct and lead complex investigations, impacting customers and company as Gusto expands and scales its People Platform

Fraud Analyst

Analyst, Consumer & Customer Insights

Senior Analyst, Commercial Feasibility Analytics

Mid-Level Operational Technology Analyst

CDD - EDD Quality Control Analyst

Consumer Intelligence Analyst