Business Process Architect
Instacart
SQL
Fraud Analyst
Gusto
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California, Colorado, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $105,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Investigate and document comprehensive reports of potential fraud related activity surfaced by internal teams, external partners, and customers
- Conduct root cause analyses for individual fraud and account takeover events
- Draft comprehensive Unusual Activity Referrals (UARs) for subsequent reporting by other financial crime compliance teams
- Educate customers impacted by fraud on how to protect their accounts and how Gusto can assist
- Reach out to external parties and help issue Letters of Indemnity to help secure fraudulent funds that have been stolen from Gustomers and Gusto
- Collaborate with the risk, engineering, data science, and insight teams to enhance the tools and processes used for identifying, investigating, and reporting fraud
- Provide support to impacted customers by offering guidance on account protection and recovery efforts
- Engage with external parties to recover stolen funds and document all investigative findings for comprehensive case management
- Independently conduct and lead complex investigations, impacting customers and company as Gusto expands and scales its People Platform
Requirements
- 3+ years of experience in fraud prevention, detection and/or investigation with experience in investigative writing and filing
- Minimum of 3+ years investigating fraud at a financial institution or start-up
- At least 1+ years of experience in customer-facing roles, including managing challenging interactions with distressed or upset individuals
- Proven ability to lead and guide stakeholders through complex events, ensuring alignment and clear communication during periods of high pressure
- Adaptable innovator who proactively leverages new tools, including AI, to build efficient processes, conduct in-depth investigations, and drive results
- Insatiable appetite for problem solving, knack for structured thinking, ability to spot unusual patterns, and sharp attention to detail
- Strong organizational and communication skills; maintains clear documentation and utilizes strong written communication techniques
- Bonus: experience in the banking or payments industry and understanding of account takeover and device fingerprinting
- Bonus: experience leveraging tools like SQL, AI, and business intelligence dashboards for proactive data retrieval, manipulation, and analysis
- Bonus: previous experience collaborating with data science, engineering, and design teams to implement fraud policies and new features
- Bonus: CFE and/or CAMS certified
- Employees based in Denver, San Francisco, and New York expected to work from the office approximately 2-3 days per week
Benefits
- Health insurance
- 401(k)s
- Expert HR and team management tools
- Equity package
- Performance bonuses
- Hybrid work schedule (employees based in Denver, San Francisco, and New York expected to work from the office approximately 2-3 days per week)
- Physical office spaces in Denver, San Francisco, and New York City
- Collaborative and inclusive workplace
- Reasonable accommodations for qualified individuals with disabilities and disabled veterans
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fraud preventionfraud detectioninvestigative writingcase managementSQLdata analysisbusiness intelligence dashboardsroot cause analysisaccount takeoverdevice fingerprinting
Soft skills
problem solvingstructured thinkingattention to detailorganizational skillscommunication skillsstakeholder managementadaptabilitycustomer serviceleadershipcollaboration
Certifications
CFECAMS
