Senior Director, Channel Marketing
Snap Inc.
Head of Onboarding and Professional Services – Subscription Sales
Gusto
full-time
Posted on:
Location Type: Hybrid
Location: New York City • Colorado, New York • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Lead and coach a team of 12 People Empowerers managing ~115 onboarding specialists
- Drive excellence across inbound, outbound, specialized, and enterprise onboarding functions
- Foster a culture of accountability, continuous improvement, and customer-first problem solving
- Partner cross-functionally with Growth, Revenue Operations, Sales, Partnerships, Marketing, and Growth to streamline processes and drive growth
- Leverage data and reporting tools to identify opportunities, measure impact, and improve team efficiency and effectiveness
- Champion new ideas and solutions, helping shape the future of onboarding at Gusto and ushering new AI
- Model Gusto values by empowering people, encouraging dissenting opinions, and ensuring all voices are heard
Requirements
- 10+ years of relevant Sales Implementation and Onboarding experience
- At least 5+ years leading teams and leaders
- Familiarity with building and scaling onboarding and implementation organizations leveraging chat tools, tiered pricing options, and collaboration with workforce management teams
- AI Fluidity and curiosity - eagerness to learn how to leverage AI within the customer onboarding journey
- Strong initiative with a track record of taking ownership and accelerating progress of key initiatives
- Ability to think critically, voice dissent with clear reasoning, and propose actionable solutions
- High accountability and a drive for excellence
- Experience building, adapting, and scaling sales and onboarding teams in high growth environments
Benefits
- Gusto offers health insurance
- 401(k)s
- Expert HR
- Team management tools
- Total Rewards philosophy (see company Total Rewards)
- Hybrid work expectations for employees based in Denver, San Francisco, and New York (approximately 2-3 days per week in office)
- Physical office spaces in Denver, San Francisco, and New York City
- Commitment to a collaborative and inclusive workplace
- Reasonable accommodations for qualified individuals with disabilities and disabled veterans
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Sales ImplementationOnboardingData AnalysisProcess ImprovementAI IntegrationTeam LeadershipCustomer OnboardingCollaborationWorkforce Management
Soft skills
CoachingAccountabilityCritical ThinkingProblem SolvingInitiativeOwnershipCommunicationAdaptabilityCuriosity
