Lead, empower, and develop a team of recruiters supporting CX or GTM hiring needs, from high-volume frontline roles to specialized, senior-level searches
Act as a trusted advisor to senior leaders, aligning hiring strategies with business goals, customer outcomes, and workforce plans
Design and implement scalable recruiting programs that support long-term growth while fostering innovation and creativity in pipeline generation
Build and leverage data infrastructure to forecast capacity, shape sourcing strategies, and influence executive decision-making with compelling insights
Experiment with new sourcing strategies, employer brand approaches, and tools—including AI—to elevate how we attract top talent, improve efficiency, and increase recruiter productivity
Empower recruiters through coaching, development plans, and clear frameworks for growth, while removing roadblocks to execution
Ensure recruiting strategies directly drive business outcomes and customer impact, enabling Gusto to scale with speed and quality
Influence how Gusto scales its CX (Customer Success) or GTM (Go-To-Market) organizations and create a recruiting model that will fuel the business into the future
Requirements
10+ years of recruiting experience, including 5+ years leading people in high-growth, scaling environments (tech or startup preferred)
Experience managing a team of 8+ recruiters across levels, with proven success balancing high-volume hiring and niche, senior talent searches
Deep craft expertise with a track record of building programs, pipelines, and practices that drive scalable and sustainable results
Curiosity and proven ability to learn and apply AI-driven tools to improve operational efficiency and recruiting effectiveness; not an expert, but eager to experiment and adopt innovations that drive impact
Hands-on leader who thrives in the trenches with their team while setting clear strategic direction
Strong analytical skills; able to use data for capacity modeling, sourcing strategies, and investment planning—plus the storytelling ability to influence senior executives (VP and above)
Proven ability to build inclusive, creative, and high-performing recruiting teams
Executive presence and communication skills, with a business-forward mindset that connects hiring strategies to business leaders’ goals, customer impact, and revenue growth
Energized by the opportunity to rebuild, innovate, and leave a lasting mark on Gusto’s talent strategy
Benefits
Health insurance
401(k)s
Expert HR
Team management tools
Total Rewards philosophy (see link in job posting)
Cash compensation amount for this role: $165,000 to $205,000 in Denver & most major metro locations, and $193,000 to $240,000 for San Francisco & New York
Hybrid work expectation: employees based in Denver, San Francisco, and New York City expected to work from the office on designated days approximately 2-3 days per week
Physical office spaces in Denver, San Francisco, and New York City
Reasonable accommodations for qualified individuals with disabilities
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.