Administrative Assistant II – Hematology/Oncology
Cleveland Clinic
Patient Account Representative – Self-Pay
Guidehouse
full-time
Posted on:
Location Type: Office
Location: San Antonio • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as an extension of a client’s business office staff
- Take incoming and outgoing calls to patients and insurance companies to resolve patient accounts
- Inbound calling emphasis
- Insurance verification
- Account Review
- EOB knowledge
- Assist patients with policy statuses and insurance verifications
- Customer service and account updates
- Complete all business-related requests and correspondence from patients
- Complete all assigned projects in a timely manner
- Assist client and patients in all requested tasks
- Communicate to Guidehouse management areas of concern or areas of improvement
- Research and respond to all patient inquiries received by telephone and mail
- Update patient demographic information and initiate account adjustments
- Work Monday through Friday; eight-hour shifts between 7:00 AM CT - 4:00 PM CT from San Antonio, TX office
Requirements
- High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma / GED
- 0-2+ years working within the following sectors: healthcare, insurance, business, finance or customer service
- Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities
- Bilingual Spanish required
- PC skills in a Windows environment are required (nice to have)
- Knowledge and utilization of desktop applications to include Word and Excel (nice to have)
- 1+ year experience working in a Healthcare or Customer Service setting (nice to have)
- Ability to initiate and follow through on projects and work independently with minimal supervision
- Able to work an eight hour shift between the hours of 7:00 AM CT - 4:00 PM CT
- Based Monday through Friday out of our San Antonio, TX office
Benefits
- Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
insurance verificationaccount reviewEOB knowledgeinsurance claimsbillingcodingfinanceaccountingcustomer service
Soft skills
communicationindependenceproject initiationproblem-solving
Certifications
High School DiplomaGED
