Guardian Life

Client Manager, Premier Market

Guardian Life

full-time

Posted on:

Origin:  • 🇺🇸 United States • Tennessee

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Salary

💰 $52,440 - $86,145 per year

Job Level

Mid-LevelSenior

Tech Stack

Tableau

About the role

  • Assume overall responsibility for leading Planholder/client accounts (2-999 lives) ensuring client satisfaction, persistency, growth, and profitability goals are achieved
  • Service the account and build strong relationships with clients and brokers/consultants
  • Work closely with the respective sales office to gain consensus for account management strategy and position
  • Strategically lead the lifecycle of a client to drive the right solutions to their benefit needs
  • Balance the needs of the client with that of the business
  • Achieve yearly financial growth goals
  • Collaborate across internal teams and effectively interact with people at all levels of the organization
  • Travel up to 25% within the territory as needed

Requirements

  • BA or BS degree preferred or equivalent work experience
  • Minimum of 3 years of group insurance experience servicing accounts and/or account management
  • Strong customer service acumen
  • Demonstrated success in dealing with brokers/consultants as well as sophisticated clients
  • Ability to analyze data to influence and complete renewal decisions
  • Proficiency in Microsoft Office suite: PowerPoint, Word, Outlook, Teams; Concur; Tableau, Salesforce
  • Ability to operate in a virtual environment and effectively establish trust virtually
  • Ability to adapt to changes in a fast paced and dynamic environment
  • Depth of experience and knowledge of relevant industry products and processes including Worksite, LTD, Dental products and absence management, online enrollment, experience rating, dental network analysis processes
  • Consultative selling skills and the ability to influence and persuade
  • Virtual communication, presentation, consultative selling, and relationship building skills
  • Ability to collaborate across internal teams including collaborative selling
  • Strategic and critical thinking and basic math skills
  • Willingness to change and new ways of working
  • Ability to exercise sound judgment and deal with conflict
  • Ability to exude confidence and demonstrate optimism and positive demeanor
  • Advanced organizational and time management skills
  • Must achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements
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