GrupoSC Distribuidora de Medicamentos

Analyst

• Será responsável por uma carteira de clientes para acompanhamento e tratativas dos pedidos de venda;
• Acompanhamento de estoque, liberações dos pedidos para faturamento, respeitando as regras que constam nos editais;
• Agendamentos de entrega, solicitações de aceite de validade, prorrogações de entrega
• Atendimento ao cliente via e-mail, telefone e WhatsApp corporativo;
• Suporte à equipe Comercial;
• Realizar pós-venda: Acompanhamento do faturamento do pedido até a entrega, acompanhamento das devoluções e reposições;
• Responder notificação de entrega e realizar dossiê para Depto Jurídico;

Analista Administrativo, Junior

Marketing

• Responsible for updating communications on customer-facing visibility channels such as the electronic ordering system and websites;
• Sending marketing email and WhatsApp blasts to customers;
• Liaising with the agency regarding materials that need to be produced;
• Meetings with industry partners to present and schedule initiatives;
• Execution and management of activities aligned with industry partners;
• Managing the campaign/action calendar;
• Creating content for social media posts;
• Other related activities;

Mid-Level Marketing Analyst – Communications

Designer

• Lead strategic and complex service transformation projects, ensuring alignment between user experience and business objectives;
• Structure and run discovery and delivery processes, turning ambiguous problems into clear, tangible opportunities;
• Define and evolve service design strategies with a focus on scalable, efficient, and data-driven B2B solutions;
• Map journeys, ecosystems, and touchpoints, identifying opportunities for optimization, innovation, and value creation;
• Translate research insights into viable, desirable, and technically feasible solutions;
• Develop and validate prototypes (low, medium, and high fidelity), accelerating learning and reducing risk;
• Integrate AI into the design and evolution of products and services (automation, personalization, analytics, and generative models);
• Use AI tools in daily work to streamline design processes (research, synthesis, ideation, prototyping, and documentation);
• Define, monitor, and analyze success metrics to ensure measurable impact of proposed solutions;
• Partner with leadership to build innovation roadmaps and product/portfolio evolution plans;
• Facilitate strategic and operational workshops with internal and external stakeholders;
• Influence decisions using structured, data-driven storytelling;
• Expert in creating high-quality executive presentations with strong visual design and clear communication, ensuring consistent, well-structured materials geared toward decision-making;
• Practical knowledge of AI tools applied to design, supporting hypothesis generation, research synthesis, flow creation, prototyping, documentation, and delivery automation;
• Promote design maturity and AI adoption within the team and the organization.

Senior Service Designer

Risk

• Administer and provide functional support for the Jira platform (projects, workflows, permissions, screens and customizations);
• Perform corrective and evolutionary maintenance of the platform, ensuring availability and alignment with business needs;
• Support users in the use of the tool by delivering training and promoting best practices;
• Implement continuous improvements to the tool, aligned with ITSM processes and project governance.
• **ITSM Process Implementation and Evolution**
• Support the development, implementation and evolution of ITSM processes (Incidents, Problems, Changes, Requests and Knowledge) - JSM module
• Support the development, implementation and evolution of processes for new demands and projects - JS module
• Assist in defining best practices for use and maintenance of Confluence;
• Configure and adapt Jira workflows to support defined processes;
• Ensure processes adhere to best practices (ITIL) and internal policies.
• **Continuous Improvement and Innovation in Governance**
• Drive continuous platform improvements in Jira by proposing and implementing enhancements to workflows, automations and usability;
• Explore and apply embedded AI features in Jira to optimize processes, prioritize tickets, automate tasks and increase productivity;
• Promote intelligent use of automations (rules, triggers, integrations) to reduce manual activities and improve data quality.

Analista Administrativo, Junior

Mid-Level Marketing Analyst – Communications

Senior Service Designer

Mid-level IT Governance Analyst, Jira Support and Maintenance