FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Mid-level IT Governance Analyst, Jira Support and Maintenance
GrupoSC Distribuidora de MedicamentosIT Governance Analyst responsible for administering Jira tool and supporting ITSM processes. Working in hybrid model at GrupoSC, a healthcare solutions provider.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Jira administrationJira workflowsJira customizationsITSM processesITILConfluence maintenanceprocess improvementautomationdata qualityproblem solving
Soft Skills
communication skillsorganizational skillsanalytical skillsinterpersonal skillstraining deliverybest practices promotionmulti-demand managementcontinuous improvement focus
Tools & Technologies
JiraJira Service ManagementConfluenceIT service management toolsembedded AI features
Certifications & Qualifications
ITIL certification
Industry Keywords
IT service managementproject governanceincident managementproblem managementchange managementrequest managementknowledge managementITSM process implementation
Tech Stack
Tools & technologiesITSMJavaScript
About the role
Key responsibilities & impact- Administer and provide functional support for the Jira platform (projects, workflows, permissions, screens and customizations);
- Perform corrective and evolutionary maintenance of the platform, ensuring availability and alignment with business needs;
- Support users in the use of the tool by delivering training and promoting best practices;
- Implement continuous improvements to the tool, aligned with ITSM processes and project governance.
- **ITSM Process Implementation and Evolution**
- Support the development, implementation and evolution of ITSM processes (Incidents, Problems, Changes, Requests and Knowledge) - JSM module
- Support the development, implementation and evolution of processes for new demands and projects - JS module
- Assist in defining best practices for use and maintenance of Confluence;
- Configure and adapt Jira workflows to support defined processes;
- Ensure processes adhere to best practices (ITIL) and internal policies.
- **Continuous Improvement and Innovation in Governance**
- Drive continuous platform improvements in Jira by proposing and implementing enhancements to workflows, automations and usability;
- Explore and apply embedded AI features in Jira to optimize processes, prioritize tickets, automate tasks and increase productivity;
- Promote intelligent use of automations (rules, triggers, integrations) to reduce manual activities and improve data quality.
Requirements
What you’ll need- Degree in Information Technology, Business Administration or related fields;
- Previous experience with IT service management tools, particularly Jira (administration and/or advanced use);
- Experience or knowledge of ITSM processes (ITIL);
- Analytical profile with a focus on problem solving and continuous improvement;
- Good communication skills and the ability to interact with different areas;
- Organized and able to manage multiple demands.
- **Differentials / Preferred Qualifications**
- Experience implementing or supporting Jira Service Management;
- ITIL certification.
Benefits
Comp & perks- Partnerships and agreements (SESC, universities, restaurants, leisure, culture, etc.)
- Development/educational platform and development programs
- Medical insurance
- Dental insurance
- Meal voucher or food allowance
- Commuter allowance
- Product discounts (BMC)
- Health app (Cuid@r)
- Life insurance
- TotalPass