Mid-level IT Governance Analyst, Jira Support and Maintenance

GrupoSC Distribuidora de Medicamentos

IT Governance Analyst responsible for administering Jira tool and supporting ITSM processes. Working in hybrid model at GrupoSC, a healthcare solutions provider.

Posted 5/27/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ITSMJavaScript

About the role

Key responsibilities & impact

Administer and provide functional support for the Jira platform (projects, workflows, permissions, screens and customizations);
Perform corrective and evolutionary maintenance of the platform, ensuring availability and alignment with business needs;
Support users in the use of the tool by delivering training and promoting best practices;
Implement continuous improvements to the tool, aligned with ITSM processes and project governance.
**ITSM Process Implementation and Evolution**
Support the development, implementation and evolution of ITSM processes (Incidents, Problems, Changes, Requests and Knowledge) - JSM module
Support the development, implementation and evolution of processes for new demands and projects - JS module
Assist in defining best practices for use and maintenance of Confluence;
Configure and adapt Jira workflows to support defined processes;
Ensure processes adhere to best practices (ITIL) and internal policies.
**Continuous Improvement and Innovation in Governance**
Drive continuous platform improvements in Jira by proposing and implementing enhancements to workflows, automations and usability;
Explore and apply embedded AI features in Jira to optimize processes, prioritize tickets, automate tasks and increase productivity;
Promote intelligent use of automations (rules, triggers, integrations) to reduce manual activities and improve data quality.

Requirements

What you’ll need

Degree in Information Technology, Business Administration or related fields;
Previous experience with IT service management tools, particularly Jira (administration and/or advanced use);
Experience or knowledge of ITSM processes (ITIL);
Analytical profile with a focus on problem solving and continuous improvement;
Good communication skills and the ability to interact with different areas;
Organized and able to manage multiple demands.
**Differentials / Preferred Qualifications**
Experience implementing or supporting Jira Service Management;
ITIL certification.

Benefits

Comp & perks

Partnerships and agreements (SESC, universities, restaurants, leisure, culture, etc.)
Development/educational platform and development programs
Medical insurance
Dental insurance
Meal voucher or food allowance
Commuter allowance
Product discounts (BMC)
Health app (Cuid@r)
Life insurance
TotalPass

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Jira administrationJira workflowsJira customizationsITSM processesITILConfluence maintenanceprocess improvementautomationdata qualityproblem solving

Soft Skills

communication skillsorganizational skillsanalytical skillsinterpersonal skillstraining deliverybest practices promotionmulti-demand managementcontinuous improvement focus

Certifications

ITIL certification