Senior Service Designer

GrupoSC Distribuidora de Medicamentos

Service Designer Sr. leading complex B2B digital service transformation projects.

Posted 6/3/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

About the role

Key responsibilities & impact

Lead strategic and complex service transformation projects, ensuring alignment between user experience and business objectives;
Structure and run discovery and delivery processes, turning ambiguous problems into clear, tangible opportunities;
Define and evolve service design strategies with a focus on scalable, efficient, and data-driven B2B solutions;
Map journeys, ecosystems, and touchpoints, identifying opportunities for optimization, innovation, and value creation;
Translate research insights into viable, desirable, and technically feasible solutions;
Develop and validate prototypes (low, medium, and high fidelity), accelerating learning and reducing risk;
Integrate AI into the design and evolution of products and services (automation, personalization, analytics, and generative models);
Use AI tools in daily work to streamline design processes (research, synthesis, ideation, prototyping, and documentation);
Define, monitor, and analyze success metrics to ensure measurable impact of proposed solutions;
Partner with leadership to build innovation roadmaps and product/portfolio evolution plans;
Facilitate strategic and operational workshops with internal and external stakeholders;
Influence decisions using structured, data-driven storytelling;
Expert in creating high-quality executive presentations with strong visual design and clear communication, ensuring consistent, well-structured materials geared toward decision-making;
Practical knowledge of AI tools applied to design, supporting hypothesis generation, research synthesis, flow creation, prototyping, documentation, and delivery automation;
Promote design maturity and AI adoption within the team and the organization.

Requirements

What you’ll need

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Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account GrupoSC Distribuidora de Medicamentos Website LinkedIn All Job Openings 10,000+ employees 💊 Pharmaceuticals 🤝 B2B Pharmaceuticals
B2B GrupoSC Distribuidora de Medicamentos is a Brazilian pharmaceutical distribution group comprising brands such as SantaCruz, Panpharma and Oncoprod that supplies medicines and medical products to pharmacies, clinics and hospitals across Brazil. The company operates an extensive logistics network (37 distribution centers), offers over 15,000 SKUs, serves tens of thousands of customers including 14,500 clinics and hospitals, and works with 150 suppliers to reach thousands of municipalities, focusing on wholesale distribution, indirect resale and digital channels while maintaining regulatory and data-privacy compliance. Senior Service Designer 🔥 1 hour ago 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟠 Senior ✍️ Designer 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead strategic and complex service transformation projects, ensuring alignment between user experience and business objectives;
Structure and run discovery and delivery processes, turning ambiguous problems into clear, tangible opportunities;
Define and evolve service design strategies with a focus on scalable, efficient, and data-driven B2B solutions;
Map journeys, ecosystems, and touchpoints, identifying opportunities for optimization, innovation, and value creation;
Translate research insights into viable, desirable, and technically feasible solutions;
Develop and validate prototypes (low, medium, and high fidelity), accelerating learning and reducing risk;
Integrate AI into the design and evolution of products and services (automation, personalization, analytics, and generative models);
Use AI tools in daily work to streamline design processes (research, synthesis, ideation, prototyping, and documentation);
Define, monitor, and analyze success metrics to ensure measurable impact of proposed solutions;
Partner with leadership to build innovation roadmaps and product/portfolio evolution plans;
Facilitate strategic and operational workshops with internal and external stakeholders;
Influence decisions using structured, data-driven storytelling;
Expert in creating high-quality executive presentations with strong visual design and clear communication, ensuring consistent, well-structured materials geared toward decision-making;
Practical knowledge of AI tools applied to design, supporting hypothesis generation, research synthesis, flow creation, prototyping, documentation, and delivery automation;
Promote design maturity and AI adoption within the team and the organization. 🎯 Requirements Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Designer 🔥 13 hours ago Afya 5001 - 10000 📚 Education ⚕️ Healthcare Insurance 🧬 Biotechnology Website LinkedIn All Job Openings Senior Designer at Afya creating social media and digital campaign visuals. Collaborating with teams to enhance brand identity and creative strategy. 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟠 Senior ✍️ Designer 🗣️🇧🇷🇵🇹 Portuguese Required Consultor(a) de Design Organizacional e Transformação 🕒 4 days ago Accenture 10,000+ employees 🤖 Artificial Intelligence ☁️ SaaS Website LinkedIn All Job Openings Consultor(a) sênior em projetos de Design Organizacional na Accenture, focando em transformação organizacional e liderança. Trabalhar com clientes para implementar soluções em Talent & Organization. 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior ✍️ Designer 🗣️🇧🇷🇵🇹 Portuguese Required Digital Designer II 🕒 4 days ago Cia. Hering 5001 - 10000 👗 Fashion 🛒 Retail 🛍️ eCommerce Website LinkedIn All Job Openings Designer II - Digital focusing on brand strategy and creative solutions for Hering Outlet. Engaging in digital projects, analyzing performance, and enhancing online presence. 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior ✍️ Designer 🗣️🇧🇷🇵🇹 Portuguese Required Instructional Designer (Mid-level) – Instructional Design Focus 🕒 4 days ago Somos Educação 10,000+ employees 📚 Education 🛍️ eCommerce Website LinkedIn All Job Openings Designer Instrucional desenvolvendo videoaulas e conteúdos digitais para cursos EAD na SOMOS Educação. Contribuindo para a formação de professores no Brasil com inovações pedagógicas. 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior ✍️ Designer 🗣️🇧🇷🇵🇹 Portuguese Required Senior Product Designer 🕒 5 days ago BMG 1001 - 5000 Website LinkedIn All Job Openings Senior Product Designer collaborating on product evolution at Banco BMG. Engaging in design processes from start to finish while ensuring user experience quality. 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟠 Senior ✍️ Designer 🗣️🇧🇷🇵🇹 Portuguese Required View More Designer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

service transformationservice design strategiesprototypingAI integrationdata-driven solutionsjourney mappingsuccess metrics analysisdesign maturityautomationgenerative models

Soft Skills

strategic thinkingproblem-solvingcommunicationinfluencingfacilitationstorytellingcollaborationinnovationleadershipvisual design