Grupo IOB

Analyst

• Oversee recordings of online courses from a home-office setup and, occasionally, in a studio
• Monitor online tutoring sessions
• Perform and assist with video segmentation and subtitling
• Edit videos and audio for ad-hoc tasks
• Edit images
• Layout and format educational materials
• Support and promote the educational platform (LMS)
• Support the education team with administrative routines

Educational Analyst

Client Services Representative

• Provide support to payroll clients
• Handle inquiries via chat, phone and offline channels
• Focus on clarifying product questions and procedures
• Increase customer knowledge and engagement with IOB products

Customer Support Analyst – Payroll

Consultant

• Analyze and interpret tax laws
• Ensure compliance with current regulations
• Develop tax strategies to maximize tax efficiency
• Collaborate with other departments to align tax practices

Tax Consultant

• Consultoria no atendimento de legislação trabalhista / previdenciária
• Ministração de cursos e treinamentos
• Colaboração com equipes para garantir conformidade

Consultor Trabalhista

Financial Planning and Analysis

• Ensure the financial health of the client portfolio
• Send invoices and monitor payments
• Conduct collection negotiations
• Manage renewals of annual plans
• Maintain cordial, empathetic, and solution-oriented client relationships
• Use CRM, financial systems, and Excel for organization, analysis, and process control

Educational Analyst

Customer Support Analyst – Payroll

Tax Consultant

Consultor Trabalhista

Collections and Renewals – Finance