Grupo IOB

Customer Support

• Join the Customer Service team as a Customer Service Analyst - Tax/Accounting
• Respond to and support customers
• Use tax and accounting knowledge to enhance the customer experience
• Deliver the best possible customer experience in a dynamic, collaborative, and agile environment
• Help people and contribute to customers' growth

Junior Customer Service Analyst – Tax & Accounting

Marketing Analyst

• Analyze the performance of marketing initiatives
• Interpret metrics and identify opportunities for improvement
• Generate insights to support leadership in shaping strategies and making decisions
• Understand the context behind the numbers and question scenarios
• Propose recommendations and contribute to the continuous improvement of marketing performance
• Work closely with Marketing, Sales, and Leadership teams
• Connect data, strategy, and business to drive results
• Optimize campaigns and develop action plans to support business decisions

Senior Marketing Intelligence Analyst

Full-stack Engineer

• Develop high-impact solutions for thousands of Brazilian companies
• Work as part of a Full Stack development team
• Use C#/.NET, ASP.NET Core, EF Core, PostgreSQL, Redis, TypeScript, React, Next.js and AWS
• Develop and integrate AI solutions, including LLMs, AI agents, RAG and function calling/ReAct
• Create and consume MCP servers/tools
• Implement APIs, clean architecture, automated tests and infrastructure integrations
• Collaborate with different areas in a continuous learning, collaborative and innovative environment
• Contribute to multi-tenant SaaS solutions, streaming, and LLM observability as a differentiator

Senior Full Stack Developer

Analyst

• Implement, configure, and manage Keycloak environments, ensuring identity and access management for IOB clients.
• Design and maintain authentication and Single Sign-On (SSO) integrations using OAuth2, OpenID Connect (OIDC), and SAML.
• Integrate Keycloak with .NET/.NET Core applications, REST APIs, and other corporate systems.
• Implement application security best practices, including OWASP Top 10, SAST, DAST, and secure code reviews.
• Support integrations with AWS, Cloudflare, and Kong Gateway environments.
• Document configurations, architectures, and technical procedures.
• Assist in analysis and resolution of incidents related to authentication, authorization, and application security.
• Contribute to the continuous improvement of the IAM platform and information security processes.

Senior IAM Analyst

• Be the company's voice to the customer base
• Ensure a smooth, consultative, and high-impact customer journey
• Increase retention and support the sales team with strategic insight
• Build trusted relationships

Junior Customer Service Analyst – Tax & Accounting

Senior Marketing Intelligence Analyst

Senior Full Stack Developer

Senior IAM Analyst

Junior Customer Success Analyst