Junior Customer Service Analyst – Tax & Accounting

Grupo IOB

Analista júnior de Serviços ao Cliente na IOB, empresa brasileira de soluções fiscais e contábeis. Prestando suporte a clientes e aplicando conhecimentos fiscais e contábeis em trabalho remoto no Brasil.

Posted 8/8/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in tax and accounting principles to enhance customer support and deliver exceptional service. Exhibits strong organizational skills and a sense of urgency in a collaborative environment.

Highest-signal resume keywords

Tax KnowledgeAccounting KnowledgeCustomer Support ExperienceTeamworkOrganization

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Tax KnowledgeAccounting Knowledge

Soft Skills

Sense of UrgencyPunctualityResponsibilityTeamwork

Industry Keywords

Customer ServiceCustomer ExperienceCollaborationAgile Environment

About the role

Key responsibilities & impact

Join the Customer Service team as a Customer Service Analyst - Tax/Accounting
Respond to and support customers
Use tax and accounting knowledge to enhance the customer experience
Deliver the best possible customer experience in a dynamic, collaborative, and agile environment
Help people and contribute to customers' growth

Requirements

What you’ll need

Knowledge of tax and accounting
Sense of urgency
Punctuality and responsibility
Organization
Teamwork
Customer support experience
Residency in Brazil

Benefits

Comp & perks

100% remote work
Health insurance
Dental insurance
IOB Benefits Card
Childcare allowance
Life insurance
Internet allowance
Profit Sharing (PLR)
Partnerships with educational institutions
Access to Qulture.Rocks
Training and development programs
Culture of continuous feedback