Junior Customer Success Analyst

Grupo IOB

Analista de Sucesso do Cliente remoto em empresa que promove desenvolvimento e resultados. Foco em atendimento consultivo e aumento de retenção de clientes.

Posted 7/31/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consultative customer support and relationship management, focusing on retention strategies and satisfaction metrics to enhance the customer journey.

Highest-signal resume keywords

Consultative Customer SupportCustomer Relationship ManagementRetention StrategiesSatisfaction Metrics MonitoringCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CommunicationProblem-SolvingInterpersonal SkillsStrategic Insight

Tools & Technologies

PhoneEmailWhatsApp

Industry Keywords

Customer JourneyAccount HealthProduct UsageCancellation Risks

About the role

Key responsibilities & impact

Be the company's voice to the customer base
Ensure a smooth, consultative, and high-impact customer journey
Increase retention and support the sales team with strategic insight
Build trusted relationships

Requirements

What you’ll need

Provide consultative support to customers via phone, email, WhatsApp, and other channels
Establish and maintain close relationships with assigned customer accounts
Resolve questions about products and services
Identify cancellation risks and take action to retain customers
Monitor satisfaction metrics, product usage, and account health
Collaborate with internal teams to resolve requests

Benefits

Comp & perks

100% remote work
Health insurance
Dental insurance
IOB benefits card
Childcare allowance
Life insurance
Internet stipend
Profit-sharing (PLR)
Partnerships with educational institutions
Training and development programs
Culture of continuous feedback