Grupo Elfa

Ecommerce

• Provide customer service via chat, WhatsApp, email, and phone;
• Monitor orders, delivery times, and shipping status;
• Assist in resolving inquiries, exchanges, returns, and complaints;
• Record and update all customer interactions in the system (ERP);
• Direct customers to the appropriate departments when necessary;
• Proactively contribute to customer retention and satisfaction.

Junior E-commerce Assistant, Customer Service

Compliance

• Support the implementation, maintenance, and enhancement of the company's Compliance Program;
• Perform compliance risk analyses and propose action plans for mitigation;
• Deliver training and communication initiatives on ethics, integrity, and corporate policies;
• Support management of the Whistleblowing Channel, including triage, follow-up, and assistance with internal investigations;
• Draft, review, and monitor policies, procedures, and internal controls related to compliance;
• Conduct due diligence on third parties, business partners, and other related parties;
• Monitor area metrics and prepare management reports for leadership reporting;
• Track regulatory changes and support the alignment of internal processes with legal and regulatory requirements.

Junior Compliance Analyst

Attorney

• Manage a caseload of judicial and administrative proceedings (monitoring, deadlines, liaison and management of external law firms)
• Support corporate matters: contract amendments, minutes, filings/registrations, and reorganizations
• Provide advisory support to the Tenders/Procurement area
• Work on regulatory matters liaising with the Brazilian Health Regulatory Agency (ANVISA)
• Draft legal opinions, notices and legal documents with increasing autonomy
• Interact directly with business units, finance and executive leadership

Senior Legal Analyst – Business, Corporate, Litigation

Pricing Analyst

• Mapear oportunidades de mercado nos segmentos hospitalar, clínicas, convênios, laboratórios e demais instituições de saúde;
• Realizar prospecção ativa via telefone, e-mail, LinkedIn e plataforma prospecção;
• Qualificar leads e agendar reuniões para executivos comerciais;
• Alimentar pipeline comercial com novas oportunidades.
• Suporte Comercial:
• Apoiar a equipe de vendas em propostas comerciais, apresentações e cotações;
• Organizar agendas comerciais e follow-up com clientes;
• Acompanhar negociações e etapas do funil de vendas;
• Garantir atualização de informações no CRM.
• Inteligência de Mercado:
• Monitorar concorrência, tendências do setor e movimentações do mercado da saúde;
• Elaborar relatórios gerenciais de performance comercial;
• Analisar indicadores de vendas, conversão e produtividade;
• Apoiar estratégias de expansão regional e novos contratos.
• Gestão de Processos:
• Atualizar cadastros, contratos e documentação comercial;
• Padronizar processos internos da área comercial;
• Garantir governança e organização das informações.

Analista Comercial Junior – Contrato Determinado, Temporário

• Identify opportunities to improve efficiency with a focus on tax monetization;
• Work with indirect taxes, focusing on ICMS and ICMS-ST;
• Monitor federal, state and municipal tax legislation;
• Actively participate in internal tax audits;
• Monitor tax benefits and incentives in the operating states (UFs);
• Control tax credits and perform tax reconciliations;
• Analyze trial balances and accounting reconciliations.

Senior Indirect Taxes Analyst

Data Analyst

• Desenvolver, manter e evoluir dashboards em Tableau.
• Levantar requisitos e apoiar áreas de negócio no refino de suas necessidades.
• Construir e manter pipelines de dados necessários para as análises.
• Garantir qualidade, consistência e confiabilidade dos dados.
• Documentar regras de negócio e fontes de dados.
• Auxiliar no gerenciamento e manutenção do Tableau Cloud.
• Identificar oportunidades de melhoria, automação e uso de IA no processo analítico.

Analista de Dados e BI – Junior

Customer Support

• Provide customer service through multiple channels (phone, email, WhatsApp, and others), ensuring a consistent, prompt, and effective experience;
• Identify and address customer needs within established deadlines;
• Track and monitor requests until resolution;
• Collaborate with other departments to resolve issues related to products, sales, and other aspects that affect customer service.

Customer Service Assistant – Customer Experience

Threat Intelligence Specialist

• Design, develop, and implement Artificial Intelligence and Automation solutions;
• Analyze data and identify opportunities for applying AI and automation;
• Develop and optimize low-complexity algorithms;
• Collaborate with multidisciplinary teams to integrate AI and automation solutions into products and processes;
• Monitor the performance of deployed solutions and make adjustments for continuous optimization.

AI Analyst – Automation

Collections

• Realizar atendimento ao cliente via telefone e WhatsApp;
• Conduzir negociações de dívidas;
• Elaborar relatórios de cobrança;
• Apoiar os processos de análise de crédito e cobrança;
• Contribuir com melhorias nos processos e no acompanhamento da gestão de crédito;
• Gerenciar os dados do setor.