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Junior E-commerce Assistant, Customer Service
Grupo ElfaAssistente de atendimento ao cliente na Surya Dental, empresa do Grupo Elfa, atuando em e-commerce e suporte administrativo.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills through effective communication across various channels, including chat, email, and phone. Proficient in managing customer inquiries and utilizing ERP systems to enhance customer satisfaction and retention.
Highest-signal resume keywords
Customer Service ExperienceERP System KnowledgeMicrosoft Office ProficiencyE-Commerce Customer ServiceTicketing System Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceOrder MonitoringIssue ResolutionAdministrative TasksData Entry
Soft Skills
CommunicationProblem-SolvingProactive Attitude
Tools & Technologies
ERP SystemsCustomer Service PlatformsProtheus
Industry Keywords
E-CommerceTelesalesDigital ChannelsCustomer RetentionCustomer Satisfaction
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Provide customer service via chat, WhatsApp, email, and phone;
- Monitor orders, delivery times, and shipping status;
- Assist in resolving inquiries, exchanges, returns, and complaints;
- Record and update all customer interactions in the system (ERP);
- Direct customers to the appropriate departments when necessary;
- Proactively contribute to customer retention and satisfaction.
Requirements
What you’ll need- High school diploma or currently enrolled in a university degree program;
- Basic knowledge of Microsoft Office;
- Interest in or experience with customer service routines and administrative tasks;
- Familiarity with customer service systems and ticketing/issue tracking;
- Experience in e-commerce customer service, telesales, or digital channels (a plus);
- Knowledge of ERP systems, especially Protheus, and customer service platforms (a plus).
Benefits
Comp & perks- Remote work 2 days per week
- Training and professional development
- Diversity and inclusion program