Customer Service Assistant – Customer Experience

Grupo Elfa

Assistente de Atendimento ao Cliente garantindo uma experiência positiva nas interações. Trabalhando na Surya Dental, oferecendo suporte e resolvendo demandas dos clientes enquanto se colabora com outras equipes.

Posted 6/16/2026full-timeMaringá • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide customer service through multiple channels (phone, email, WhatsApp, and others), ensuring a consistent, prompt, and effective experience;
Identify and address customer needs within established deadlines;
Track and monitor requests until resolution;
Collaborate with other departments to resolve issues related to products, sales, and other aspects that affect customer service.

Requirements

What you’ll need

High school diploma or equivalent;
Experience in customer service;
Advantage: Experience with multichannel customer support;
Basic Microsoft Office skills;
Excellent verbal and written communication;
Strong organizational and time-management skills;
Strong interpersonal skills, team-oriented, collaborative and proactive attitude.

Benefits

Comp & perks

Inclusion and diversity programs
Continuous learning and professional development
Collaborative and respectful work environment

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicemultichannel customer supportMicrosoft Office

Soft Skills

verbal communicationwritten communicationorganizational skillstime-management skillsinterpersonal skillsteam-orientedcollaborativeproactive attitude

Certifications

high school diploma