growtherapy

Customer Success Manager

• Re-engage prospective and early-stage clients through timely, high-empathy outreach via phone, SMS, and email. This includes those who submitted inquiries but haven’t booked, canceled/no-showed their first session, or may be uncertain about their provider fit.
• Coach clients through key moments of decision-making, providing clarity on platform tools (e.g., messaging, rescheduling, rematching), addressing hesitation, and offering provider support options that meet their evolving needs.
• Document and track client interactions using tools like Intercom to maintain a clear record of communication, surface trends, and ensure timely follow-up throughout the client journey.
• Partner with internal teams including Clinical, Provider Operations, and Support to resolve issues quickly, share insights, and ensure a seamless handoff for escalated or complex cases.
• Champion continuous improvement by identifying recurring pain points or engagement barriers, advocating for client needs, and contributing to cross-functional efforts to enhance the overall care experience.

Client Success Specialist I

Full-stack Engineer

• Design and evolve scalable, reliable backend systems that support high availability and performance across critical product workflows.
• Write high-quality, maintainable code in production systems, balancing speed and rigor to deliver impact in a fast-paced environment.
• Conduct thoughtful code reviews and technical mentorship, raising the bar for engineering excellence across the team and beyond.
• Drive architectural decisions and lead cross-team technical initiatives, partnering closely with product, infra, and leadership to shape the long-term tech strategy.
• Proactively identify and resolve system reliability risks, owning uptime, observability, and performance as first-class engineering concerns.

Senior/Staff Software Engineer, Claims Engine

Implementation Specialist

• Lead planning and execution of critical, cross-functional projects that enable company growth and scale
• Develop clear project scopes, timelines, milestones, and accountability frameworks
• Create structure in ambiguous spaces—create clear workplans and governance structures for delivery, identify blockers, and keep stakeholders aligned and focused
• Facilitate effective communication and coordination across teams, ensuring consistent progress and transparency
• Track, report, and escalate risks and delays proactively; drive resolution and maintain momentum
• Build scalable, repeatable processes and lightweight project management systems (e.g., intake, status reporting, retrospectives)
• Partner with BizOps, functional leads, and executive sponsors to translate strategic goals into executional plans
• Coach and enable teams to adopt new ways of working—embedding processes, tools, and behaviors that drive sustainable impact
• Report directly to the Manager, Special Projects

Implementation Manager

Manager

• About us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.
We’re seeking a people-first Manager, Client Billing Support to build and scale a best-in-class Billing Support experience for our Providers (therapists and mental health professionals) and their Clients. In this role, you’ll be a key part of our customer experience team, driving strong relationships and high CSAT scores in alignment with Grow’s mission to make quality mental healthcare accessible to all. You’ll build scalable processes, empower your team, and partner cross-functionally, including with Product and other stakeholder teams to reduce friction and deliver a seamless support experience.
What You’ll Be Doing: Lead, coach, and motivate a team of Customer Support Specialists to deliver timely, accurate, and empathetic support across phone and chat.
Own team performance metrics (tickets per day, time to response, resolution rates, CSAT, quality) and drive accountability through coaching, development, and clear growth paths.
Use data to uncover issues, spot trends, and implement process improvements.
Equip your team for success by ensuring the right tools, resources, and policies are in place.
Partner across the Support Org to remove roadblocks, align on best practices, and advocate for providers and clients with an empathy-driven approach.
Collaborate cross-functionally with Insurance Operations, Product, Legal & Compliance, and Clinical teams to uphold industry best practices, ensure HIPAA compliance, and drive efficient, accurate, and customer-focused billing support processes.
Demystify insurance concepts (e.g., copays, deductibles, coinsurance) so that customers can easily understand them while maintaining a strong understanding of Grow’s billing practices and policies. Partner with internal teams to ensure accurate, transparent communication and provide customers with clear, empathetic support throughout the billing process.

Manager, Client Billing Support

Operations

• Support and improve key workflows that keep our operations running smoothly. You\'ll help build automations using no-code tools or work closely with Engineering to bring new features to life. Your contributions will directly help us expand access to care across the country.
• Dive into data to help us make smart decisions. You\'ll assist in pulling reports, analyzing trends, and turning insights into action that supports the Insurance Operations team and other departments at Grow.
• Track and monitor the health of our operations. You\'ll learn how to own key metrics, flag when something\u2019s off, and partner with the team to troubleshoot and improve our processes.
• Collaborate across teams like Growth, Customer Support, and Technology to make sure our systems stay efficient, scalable, and patient-centered as we grow.

Operations Associate, RCM Special Projects

IT Support

• We are looking for a Senior IT Engineer to help us automate the IT processes for Grow Therapy, and who will work on workflow automation, systems integration, and scalable infrastructure improvements. You’ll be part of a remote-friendly team of six IT professionals reporting directly into the Director of IT. Your responsibilities will include:\n• Design, build, and maintain automated workflows for onboarding, offboarding, access changes, and SaaS app provisioning using Okta Workflows, Python scripts, and third-party APIs\n• Lead cross-functional automation projects by gathering requirements from IT support, Security, HR, and business stakeholders to deliver scalable solutions that reduce toil and improve consistency and security\n• Evaluate and apply the right automation tools (e.g., scripting, low-code platforms, integration middleware, or AI-driven solutions) to solve a wide range of IT and business process challenges\n• Own technical documentation, change control submissions, and rollout planning to ensure automation is auditable, supportable, and aligned with IT governance practices. Strong project management skills are required.\n• Continuously monitor and improve automation coverage, identifying bottlenecks, system gaps, and areas where automation can unlock scalability