Client Success Specialist I

growtherapy

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $0 per hour

Job Level

Junior

About the role

  • Re-engage prospective and early-stage clients through timely, high-empathy outreach via phone, SMS, and email. This includes those who submitted inquiries but haven’t booked, canceled/no-showed their first session, or may be uncertain about their provider fit.
  • Coach clients through key moments of decision-making, providing clarity on platform tools (e.g., messaging, rescheduling, rematching), addressing hesitation, and offering provider support options that meet their evolving needs.
  • Document and track client interactions using tools like Intercom to maintain a clear record of communication, surface trends, and ensure timely follow-up throughout the client journey.
  • Partner with internal teams including Clinical, Provider Operations, and Support to resolve issues quickly, share insights, and ensure a seamless handoff for escalated or complex cases.
  • Champion continuous improvement by identifying recurring pain points or engagement barriers, advocating for client needs, and contributing to cross-functional efforts to enhance the overall care experience.

Requirements

  • Thrive in people-facing roles and bring 1–3 years of experience in client success, care navigation, inside sales, or mental health services.
  • Communicate with warmth, clarity, and confidence across phone, SMS, and email and can tailor your tone to meet clients where they are emotionally.
  • Know how to guide someone through uncertainty, helping them navigate options, overcome friction, and feel empowered to take the next step.
  • Balance structure with empathy, hitting outreach and productivity goals while ensuring every interaction feels human and personalized.
  • Stay energized in fast-paced, mission-driven environments, where every conversation can have a real impact on someone’s mental health journey.