Catena

Patient Engagement Specialist (US Based Health-AI Company)

Catena

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Role: Patient Engagement Specialist
  • Work Arrangement: Fully remote, overlapping EST working hours
  • Job Type: Independent Contractor, Full-time
  • Work Schedule: Mon to Fri, 9:00 AM – 6:00 PM EST (flexibility to align with patient activity)
  • Locations: Remote
  • About Pearl Talent: Pearl matches top 1% candidates with US/EU startups; clients backed by OpenAI, a16z, Founders Fund
  • About the Company: The company is transforming how physicians engage with patients by offering advanced support across triage, pre-enrollment, patient communications, and clinical expansion
  • Role Overview: As a Pre-Enrollment & Patient Engagement Specialist, you’ll be the first voice patients hear setting the tone for their care journey. You’ll guide them through intake, earn their trust, and help them take that first step toward better health. It’s a unique mix of warmth, precision, and proactive coordination.
  • Every call you make could change someone’s life.
  • Career path: pathway to promotion within 6–12 months to AE, team lead, customer success, or operations roles.
  • Training & coaching: Weekly coaching, clear goals, and real-time feedback.
  • Core Responsibilities: 1) Engage & Guide New Patients – Reach out via calls, SMS, and email to kickoff the patient onboarding process; 2) Build Trust & Personal Connection – Be a calm, confident voice and explain timelines; 3) Coordinate Smoothly Behind the Scenes – Keep patient info up to date in CRM and health tools.

Requirements

  • Exceptional English communication skills (verbal + written, neutral accent preferred)
  • Experience in healthcare coordination, patient intake, or support
  • Comfort using CRM tools (HubSpot, Salesforce), dialers, and SMS platforms (e.g. OpenPhone)
  • Strong attention to detail — you’re the type who catches the typo others miss
  • Poise under pressure — you stay solution-focused, even when things get busy
  • Background in telehealth, concierge medicine, or multi-provider practices
  • Familiarity with HIPAA and secure messaging best practices
  • Comfortable with digital tools: spreadsheets, Slack, dashboards, and AI chat interfaces