Salary
💰 $130,000 - $160,000 per year
About the role
- Own the entire lifecycle from first sign-up to launch, expansion, and retention; architect hundreds of micro-targeted flows.
- Build and manage deeply segmented lifecycle programs across signup, onboarding, activation, and retention.
- Own audience creation across tools like HubSpot, Segment, PostHog, Census, or your weapon of choice.
- Design high-converting campaigns across email, SMS, in-app, push, and more; partner with sales and client success to support expansion and re-engagement.
- Constantly test copy, design, send times, and flow logic to maximize performance.
- Ship high-quality, high-frequency experiments and scale what works.
- Maintain a hyper-segmented map of our lifecycle and keep it evolving in real time.
- Monitor key KPIs and report on lifecycle performance across stages.
Requirements
- Lifecycle-obsessed. You see every customer touchpoint as an opportunity to drive value
- High taste. You care deeply about the craft of your copy, CTAs, and flow design.
- Deeply segmented mindset. You’re not afraid of managing 100+ micro-flows and keeping them all clean.
- Analytical and creative. You think in data, but you also know what moves people.
- Tool-native. You’ve probably already connected five platforms to run your ideal program.
- Fast-moving. You ship, learn, and iterate without waiting for perfect.
- Experience in high-volume B2B or product-led SaaS environments.
- Comfortable working in and around data tools like PostHog, Mixpanel, Amplitude, and Looker.
- Fluency with tools like HubSpot, Customer.io, Census, Zapier, and more.
- Strong copywriting instincts and a design eye.
- Familiarity with experiment design and multivariate testing.
- Legally authorized to work in the US (application requires this).
- Willingness and ability to work from local office 5 days/week (application requires this).