Executive Virtual Assistant
SpryteLabs
Customer Service Representative, Bilingual
Group O
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $17 per hour
Job Level
Mid-LevelSenior
About the role
- Receive incoming calls from customers seeking assistance with inquiries, orders, product information, billing questions, account maintenance, or technical support; provide prompt, courteous, and accurate responses
- Listen actively to customer concerns, identify root causes, and work to resolve problems to customer satisfaction using available resources and tools
- Build rapport and establish positive relationships with customers by demonstrating empathy, patience, and professionalism
- Maintain a thorough understanding of the company's products, services, features, pricing, and promotions and update knowledge through training and documentation
- Assist customers with placing orders, processing returns or exchanges, tracking shipments, and managing account information following established procedures
- Accurately record all customer interactions, inquiries, and resolutions in appropriate systems; generate reports or summaries as required
- Collaborate with other departments to address inquiries requiring escalation and coordinate efforts to provide seamless support
- Proactively identify opportunities to enhance processes, procedures, and service delivery methods to improve customer experience
- Ability to work a set schedule with flexibility to work extra hours or a modified schedule to meet business needs
Requirements
- Bilingual (English/Spanish)
- High School Diploma
- Basic customer service and phone handling experience
- Strong verbal communication skills
- Active listening skills and ability to empathize with customers
- Excellent problem-solving abilities and willingness to take ownership of customer issues
- Familiarity with basic computer applications; proficiency in typing and data entry
- Adaptability to work in a demanding environment with shifting priorities
- Commitment to maintaining confidentiality, integrity, and professionalism in handling customer interactions and sensitive information
