Customer Support

• Receive incoming calls from customers seeking assistance with inquiries, orders, product information, billing questions, account maintenance, or technical support; provide prompt, courteous, and accurate responses
• Listen actively to customer concerns, identify root causes, and work to resolve problems to customer satisfaction using available resources and tools
• Build rapport and establish positive relationships with customers by demonstrating empathy, patience, and professionalism
• Maintain a thorough understanding of the company's products, services, features, pricing, and promotions and update knowledge through training and documentation
• Assist customers with placing orders, processing returns or exchanges, tracking shipments, and managing account information following established procedures
• Accurately record all customer interactions, inquiries, and resolutions in appropriate systems; generate reports or summaries as required
• Collaborate with other departments to address inquiries requiring escalation and coordinate efforts to provide seamless support
• Proactively identify opportunities to enhance processes, procedures, and service delivery methods to improve customer experience
• Ability to work a set schedule with flexibility to work extra hours or a modified schedule to meet business needs

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