Group 1001

Program Manager

• Own the portfolio of data team initiatives, maintaining a clear view of scope, timelines, dependencies, and milestones across all active programs.
• Establish and govern program frameworks, ensuring consistent intake, prioritization, and delivery processes across teams.
• Proactively identify risks, blockers, and capacity constraints across the initiative portfolio and drive resolution before they impact delivery.
• Report on initiative health, progress, and outcomes to senior leadership and key stakeholders on a regular cadence.
• Serve as the central coordination point across Data, Engineering, Operations, and other internal teams to align on shared goals and delivery commitments.
• Facilitate cross-functional working sessions, necessary stakeholder touchpoints, and program reviews to maintain alignment and momentum.
• Build and sustain strong working relationships with internal partners, establishing clear RACI structures and communication norms for each initiative.
• Partner with key client stakeholders to understand strategic priorities, set delivery expectations, and maintain confidence throughout program execution.
• Lead executive-level client reviews focused on initiative status, upcoming milestones, and continuous improvement opportunities.
• Act as the escalation point for delivery issues, coordinating rapid cross-functional response and ensuring clients are kept informed throughout resolution.
• Lead, develop, and mentor the data team, fostering a culture of accountability, collaboration, and continuous improvement.
• Define team operating rhythms, workload distribution, and performance expectations aligned to program delivery goals.
• Define and manage SLAs, KPIs, and delivery standards across client programs, ensuring commitments are met consistently.
• Drive process improvement initiatives that reduce friction, improve cross-team coordination, and enhance the client experience.
• Develop dashboards and reporting frameworks that surface program health, client satisfaction trends, and delivery performance to internal and external stakeholders.

Manager

• Design and hire a team of resolution coordinators who manage alternate channel services including email, chat, and outbound telephonic support.
• Assess current-state gaps in process with recovery initiatives, follow-up engagements, and quality driven corrections and analyze the infrastructure.
• Build tracking mechanisms that transform escalation and resolutions into themes, trends, and root causes.
• Identify when something isn’t working as intended in real time and translate that signal into priority initiatives.
• Ensure complex customer inquiries are resolved efficiently across every communication channel.
• Manage outbound service recovery campaigns to re-engage customers following negative experiences in collaboration with the CARE Team.
• Drive SLA performance by minimizing repeat contacts and drive measurable improvement in first contact resolutions, responsiveness, and overall customer experience.
• Partner with frontline contact center leaders, operational teams, and technology to resolve issues with urgency, empathy, and precision.
• Be a champion for change management across functions, bringing stakeholders along through clear communication, data, and storytelling.
• Build and maintain strong relationships with Learning and Development, Operational Excellence and senior leaders to present findings and recommendations with confidence and credibility.

Manager, Customer Resolution – Escalation

Paralegal

• Provides support for board meeting preparation.
• Maintains corporate minutes books and related databases and file shares.
• Assists with drafting of board materials, including reports, resolutions, minutes and written consents, as well as state insurance department regulatory filings (e.g., holding company act filings).
• Conducts research on corporate governance and insurance regulatory requirements.
• Responsible for annual and ad hoc regulatory filings, such as Certificate of Authority renewals, annual reports, and notifications of changes in officers and directors.
• Prepare annual and quarterly statutory insurance filings, including Jurat pages, interrogatory responses, Schedule Y Part 1 and Part 1A, and organizational charts.
• Provides general corporate governance support, such as maintaining signing authorizations, providing secretary certificates and know-your-client documentation, forming and organizing new legal entities, and due diligence and closing support for mergers and acquisitions.
• Maintains digital database of director and officer appointments across numerous legal entities, and assists with completion of biographical affidavits and fingerprinting requirements.
• Responds to internal and external auditor requests for corporate and regulatory documentation.
• Assist with ad hoc projects, special project work, and various corporate governance, corporate secretarial and corporate regulatory initiatives.

Risk

• Support the facilitation of risk assessments, metrics, and data collection with stakeholders.
• Support the Corporate Insurance Risk Management program.
• Help maintain and update the risk register, including risk ratings, owners, and mitigation plans.
• Conduct research on emerging risks (e.g., cybersecurity, geopolitical, and regulatory).
• Assist in developing risk dashboards, heat maps, and reporting materials for senior management.
• Support the tracking and monitoring of key risk indicators (KRIs) and risk mitigation action items.
• Contribute to the development and refinement of ERM policies, procedures, and frameworks.
• Participate in cross-functional meetings to understand how risk is managed across departments (i.e., IT, Finance, Operations, Legal).
• Assist with scenario analysis, stress testing, or business continuity planning exercises.

Enterprise Risk Management Intern – Fall

Machine Learning Engineer

• Partner with Data & Platform Engineering to define how ML workloads integrate with our Snowflake-Dagster-Palantir ecosystem
• Evaluate and recommend tooling for the ML stack—balancing build vs. buy decisions against our scale and compliance needs
• Contribute to platform roadmap discussions, advocating for infrastructure investments that accelerate ML delivery
• Establish CI/CD pipelines for ML: automated testing, model validation, staged deployments, and rollback capabilities using SageMaker Pipelines, Step Functions, or similar orchestration
• Implement model monitoring and observability: drift detection, performance degradation alerts, and automated retraining triggers
• Architect ML workloads on AWS: SageMaker (Training Jobs, Processing, Endpoints), EC2/EKS for custom serving, S3 for artifact storage, and IAM for secure access patterns
• Optimize for cost and performance—right-sizing instances, spot instance strategies, auto-scaling endpoints, and efficient GPU utilization
• Integrate ML infrastructure with our Dagster orchestration layer for end-to-end pipeline visibility
• Mentor senior ML engineers and technical leads, developing the next generation of ML engineering leadership

Program Manager

Manager, Customer Resolution – Escalation

Paralegal

Enterprise Risk Management Intern – Fall

Staff ML Engineer