Program Manager

Group 1001

Program Manager responsible for orchestrating client-facing initiatives for the data team at Group 1001 Insurance. Leading cross-functional coordination and ensuring successful outcomes through structured program management.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $190,000 - $220,000 per yearWebsite

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Hard Skills

program managementproject managementportfolio oversightdependency mappingrisk managementstakeholder governanceservice managementdata analyticsAI automation

Soft Skills

communication skillsfacilitation skillsinfluencing skillsalignment skillsrelationship buildingmentoringaccountabilitycollaborationcontinuous improvement

Tools & Technologies

SalesforceServiceNowJira

Certifications & Qualifications

PMPPgMPITIL

Industry Keywords

program frameworksSLAsKPIsdelivery standardscross-functional initiatives

Tech Stack

Tools & technologies

PMPServiceNow

About the role

Key responsibilities & impact

Own the portfolio of data team initiatives, maintaining a clear view of scope, timelines, dependencies, and milestones across all active programs.
Establish and govern program frameworks, ensuring consistent intake, prioritization, and delivery processes across teams.
Proactively identify risks, blockers, and capacity constraints across the initiative portfolio and drive resolution before they impact delivery.
Report on initiative health, progress, and outcomes to senior leadership and key stakeholders on a regular cadence.
Serve as the central coordination point across Data, Engineering, Operations, and other internal teams to align on shared goals and delivery commitments.
Facilitate cross-functional working sessions, necessary stakeholder touchpoints, and program reviews to maintain alignment and momentum.
Build and sustain strong working relationships with internal partners, establishing clear RACI structures and communication norms for each initiative.
Partner with key client stakeholders to understand strategic priorities, set delivery expectations, and maintain confidence throughout program execution.
Lead executive-level client reviews focused on initiative status, upcoming milestones, and continuous improvement opportunities.
Act as the escalation point for delivery issues, coordinating rapid cross-functional response and ensuring clients are kept informed throughout resolution.
Lead, develop, and mentor the data team, fostering a culture of accountability, collaboration, and continuous improvement.
Define team operating rhythms, workload distribution, and performance expectations aligned to program delivery goals.
Define and manage SLAs, KPIs, and delivery standards across client programs, ensuring commitments are met consistently.
Drive process improvement initiatives that reduce friction, improve cross-team coordination, and enhance the client experience.
Develop dashboards and reporting frameworks that surface program health, client satisfaction trends, and delivery performance to internal and external stakeholders.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Operations, IT, or a related field.
6+ years of experience in program management, project management, or delivery leadership, with demonstrated responsibility for cross-functional initiatives.
Strong program management fundamentals — comfortable with portfolio oversight, dependency mapping, risk management, and stakeholder governance.
Proven ability to lead without direct authority, influencing and aligning teams across organizational boundaries.
Excellent communication and facilitation skills, with experience presenting to senior stakeholders and executive audiences.
Experience with service management or project tracking platforms (e.g., Salesforce, ServiceNow, Jira).
Preferred Skills: PMP, PgMP, or equivalent program management certification.
ITIL certification or familiarity with service delivery frameworks.
Experience in data, analytics, or AI automation.

Benefits

Comp & perks

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package.
Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.
Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability.
All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required.
Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.