Grifols

Technician

• Conducts pre-donation medical screening
• Interaction and responsiveness to customer needs
• Assesses donor suitability and engages in set-up
• Provides appropriate feedback to ineligible donor candidates
• Ensures all donor screening information is complete
• Ensures donor confidentiality

Donor Center Technician

• Conducts pre-donation medical screening.
• Interaction and responsiveness to customer needs.
• Assesses donor suitability and engages in set-up.
• Provides appropriate feedback to ineligible donor candidates.
• Ensures all donor screening information is complete.
• Ensures donor confidentiality.

General

• Perform physical examination and establish medical history to determine donor suitability
• Build rapport with donors to ensure overall customer satisfaction
• Ensure donor and staff confidentiality
• Responsible for donor awareness to potential hazards
• Provide donor education regarding general health and provide counseling regarding unacceptable test results
• Evaluate & manage donor injuries and adverse events
• Perform evaluations of any history of illness or medications to ensure continued donor suitability
• Assist in employee training
• Administer employee Hepatitis Vaccine program

Center Medical Specialist – EMT, Paramedic, LPPN, LVN, RN

Customer Support

• Provide the highest quality service and support to Grifols customers via phone
• Document product inquiries or complaints in the Customer Relationship Management System (CRM)
• Respond to clients within a designated timeframe regarding inquiries and complaints
• Collaborate with interdepartmental teams for proper resolution and closure of regulated documentation

Medical Device Service Support Specialist I

EMT-B / EMT-A / Paramedic / LPN 1

Engineer

• Maintain all documentation in an organised and controlled manner in compliance with GMP and site SOP’s
• Mentor Calibration technicians
• Maintain calibration schedules
• Develop a monthly report to detail the current schedule for the maintenance manager
• Highlight any defects with calibration equipment and arrange repair
• Maintain the calibration lab to high standards
• Have a very good attention to detail
• Liaise with the various department supervisors and managers to ensure that calibration schedules are well executed and have been documented.
• Participate in the weekly Maintenance department meeting to update on the calibration department activities
• Setup, calibration, and troubleshooting of temperature, pressure, flow, humidity, level, pH and conductivity analysers, control valves and a wide range of instruments on Utility and process systems
• Be familiar with LAB calibration requirements
• Liaise with any suppliers required to perform outsourced calibration tasks.
• Arrange for any quotations for calibration equipment or outsourced calibration requirements
• Ensure all calibrations are completed as per the appropriate calibration procedure.
• Work with Grifols area owners personnel as required to facilitate calibration activities, using SAP QM (Training provided for SAP)
• Trend and analyse performance data to evaluate the effectiveness of calibration systems.
• Engage in Grifols CI (Continuous Improvement) program and initiate within the calibration department a Safety Good Catch program
• Adhere to strict gowning procedures and use good clean room behaviours while working in cleanrooms
• Work with outsourced calibration personnel as required to facilitate calibration activities,
• Develop and implement systems for scheduling and documenting the performance of calibration activities.
• Fully engage with site safety requirements
• Setup, calibration, and troubleshooting of temperature, pressure, flow, humidity, level, balancing, density, viscosity instrumentation, UV, pH, conductivity analysers and control valves.

Calibration Engineer

Bilingual

Registered Nurse – Bilingual in Spanish

Phlebotomist

• Assist in determining the suitability of donors.
• Establish rapport with donors to ensure overall customer happiness while ensuring donor confidentiality.
• Respond to and assist with handling donor reactions.
• Monitor donor and equipment to ensure health of donors and quality of product.
• Set up, disconnect, and operate the automated plasmapheresis machines.
• Disconnect and dispose of all contaminated disposable equipment.

Associate

• Completes weekly review of equipment QC and maintenance records.
• Documents, investigates, and performs root-cause analysis for deviations and customer complaints, specifically in how they related to product quality and/or donor safety.
• Inspects and releases incoming supplies.
• Investigates and reports supplies have not met quality specifications and requirements prior to use.
• Performs documentation review for unsuitable test results.
• Assists the Quality Systems Manager to ensure that cGMP regulation, SOPs and regulatory requirements are followed.
• Performs all product release activities.
• Reviews lookback information and documentation.
• Reviews waste shipment documentation.
• Reviews unexpected plasmapheresis events including electronic donor chart and related documentation pertaining to exceptions occurring during the donation process.
• Reviews electronic donor chart exceptions impacting donor eligibility/safety and/or product quality.
• Reviews donor deferral notifications from competitor centers.
• Reviews plasma processing documentation to ensure the proper freezing, storage and handling of product.

Quality Systems Associate

Bilingual EMT, Paramedic – Plasma Donation Center

Processor

• Collects and processes donor samples for processing and testing.
• Records weight of product and samples.
• Labels samples and freezes units for final packing within required timeframe.
• Packs units for final shipment; packs samples and prepares shipping box to send samples to the testing lab.
• Monitors stored products and reports working conditions of equipment.
• Maintains active communication and quality.

Plasma Processor

EMT Basic / Advanced EMT / Paramedic / LPN, Part Time

• Troubleshoot, repair, maintain, and calibrate pneumatic, hydraulic, low-voltage electrical, and mechanical equipment
• Perform field and bench calibration tasks
• Compile integrity analyses to ensure product effectiveness
• Determine impact of planned work, coordinate, and communicate with departments/clients
• Compile, enter data, and maintain all maintenance and calibration program information/documentation
• Ensure calibration standards are current and traceable to NIST
• Ensure all work is performed in full compliance with GMPs, SOPs, instructions, codes, regulations, and established safety standards
• Review and draft work instructions for calibration procedures
• Work as a team member to achieve all outcomes
• Perform other assigned duties

Technician I, Instrumentation & Calibration

• Dépanner, réparer, entretenir, étalonner les équipements pneumatiques, hydrauliques, composantes de voltage à basse tension et mécaniques
• Effectuer les tâches d’étalonnage sur le terrain et sur les bancs générés par le ‘CPM’ sur divers instruments d’après les PON
• Composer les analyses d'intégrité pour assurer l'efficacité du produit d’après les PON
• Déterminer l'impact du travail planifié, coordonner et communiquer aux départements / clients l'impact sur les opérations de production
• Compiler, saisir les données et maintenir toutes les informations / documentations relatives aux programmes de maintenance et d'étalonnage
• S’assurer que les normes d'étalonnage sont à jour et traçables au ‘NIST’
• Examiner et rédiger des instructions de travail pour les procédures d'étalonnages
• Travailler en tant que membre d'une équipe pour atteindre tous les résultats
• Effectuer d'autres tâches assignées

Donor Center Technician

Donor Center Technician

Center Medical Specialist – EMT, Paramedic, LPPN, LVN, RN

Medical Device Service Support Specialist I

EMT-B / EMT-A / Paramedic / LPN 1

Calibration Engineer

Registered Nurse – Bilingual in Spanish

Phlebotomist

Quality Systems Associate

Bilingual EMT, Paramedic – Plasma Donation Center

Plasma Processor

EMT Basic / Advanced EMT / Paramedic / LPN, Part Time

Plasma Processor

Technician I, Instrumentation & Calibration

Technicien I, Instrumentation & Étalonnage