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Medical Device Service Support Specialist I
GrifolsTechnical Support Specialist providing high-quality service and support to Grifols customers. Collaborating with teams to document and resolve customer queries in the CRM system.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and support within a laboratory environment, ensuring high-quality service delivery and effective resolution of client inquiries. Proficient in utilizing CRM systems and Microsoft Office to document and manage customer interactions.
Highest-signal resume keywords
Customer ServiceLaboratory ExperienceAnalytical SkillsTroubleshooting SkillsMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementLaboratory TechniquesData DocumentationRegulated Documentation
Soft Skills
CollaborationCommunication
Certifications & Qualifications
Medical Technologist Certificate
Industry Keywords
Health ScienceCustomer SupportProduct InquiriesClient Complaints
About the role
Key responsibilities & impact- Provide the highest quality service and support to Grifols customers via phone
- Document product inquiries or complaints in the Customer Relationship Management System (CRM)
- Respond to clients within a designated timeframe regarding inquiries and complaints
- Collaborate with interdepartmental teams for proper resolution and closure of regulated documentation
Requirements
What you’ll need- Bachelors degree in Health Science or related field
- Medical Technologist certificate preferred
- 1 year of experience in a laboratory environment
- Experience in customer service facing role preferred
- Strong analytical and troubleshooting skills
- Proficient with Microsoft Office
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
- Professional development opportunities