Medical Device Service Support Specialist I

Grifols

Technical Support Specialist providing high-quality service and support to Grifols customers. Collaborating with teams to document and resolve customer queries in the CRM system.

Posted 7/7/2026full-timeNC-RTP • North Carolina • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provide the highest quality service and support to Grifols customers via phone
Document product inquiries or complaints in the Customer Relationship Management System (CRM)
Respond to clients within a designated timeframe regarding inquiries and complaints
Collaborate with interdepartmental teams for proper resolution and closure of regulated documentation

Requirements

What you’ll need

Bachelors degree in Health Science or related field
Medical Technologist certificate preferred
1 year of experience in a laboratory environment
Experience in customer service facing role preferred
Strong analytical and troubleshooting skills
Proficient with Microsoft Office

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Relationship ManagementLaboratory TechniquesData DocumentationRegulated Documentation

Soft Skills

CollaborationCommunication

Certifications

Medical Technologist Certificate