GreenLight.ai

Business Operations

• Execute and manage day-to-day operational workflows across multiple workstreams with speed and accuracy
• Support budget tracking and reporting, including maintaining trackers, monitoring spend, and ensuring data accuracy
• Maintain and improve internal systems (e.g., Airtable, spreadsheets), ensuring they are reliable and up to date
• Run recurring processes (e.g., reporting, intake tracking, coordination) with consistency and attention to detail
• Triage and manage incoming requests, ensuring timely routing, follow-ups, and completion
• Partner with the team to support coordination of ongoing projects and priorities
• Use our AI tools (e.g., ChatGPT) to streamline workflows, improve output quality, and reduce manual work
• Identify inefficiencies in existing processes and proactively suggest lightweight improvements

Business Operations Coordinator – Contract

Customer Success Manager

• Own the Embedded Client Experience
• Serve as the primary day-to-day operational lead for the client
• Run weekly client operations meetings and manage ongoing stakeholder communication
• Maintain strong relationships with program sponsors, HR, procurement, and hiring managers
• Drive responsiveness and clarity in a high-volume, fast-paced environment
• Lead Onboarding + Worker Lifecycle Coordination (EOR/AOR)
• Own worker orientation, communication, and “warm introduction” into the program
• Coordinate onboarding pipeline across internal support teams (e.g., VMS data entry, I-9 documentation)
• Stay in the loop on all worker lifecycle issues; drive resolution and bring in ER/HR SMEs as needed
• Ensure smooth offboarding processes and proper documentation/closeout
• Drive Worker Classification & Compliance Workflow Throughput
• Coordinate classification workflows and ensure the right stakeholders are engaged
• Maintain visibility into compliance progress to proactively prevent escalations
• Escalate and coordinate with internal compliance SMEs when issues arise
• Help the program operate predictably across multiple countries and regulatory contexts
• Operational Escalation Management
• Own operational escalations end-to-end with a tight line to CS leadership
• Track issues, unblock dependencies, and ensure follow-through across teams
• Maintain a clear “no dropped balls” system for the program
• Reporting & Program Visibility
• Pull and share client reporting/dashboards using established templates
• Communicate trends and program performance clearly to client stakeholders
• Coordinate inputs for QBRs
• Systems + Continuous Improvement
• Work comfortably inside enterprise tools (including VMS)
• Identify workflow gaps and propose improvements (process + tech)
• Surface product feedback and recommendations
• Help develop or improve client-facing and internal user guides

Client Success Lead

• Own a portfolio of strategic enterprise and marketplace accounts, acting as the primary executive contact for their contingent workforce programs.
• Design and manage programs that cover onboarding, worker classification, compliance, time and expense, invoicing, and payments
• Lead QBRs and other governance forums with program sponsors, procurement, HR, and other stakeholders, presenting performance, risks, and roadmap alignment.
• Serve as the internal voice of the CW program and partner closely with Sales, Product, Operations, and Finance.
• Own the implementation lifecycle for new enterprise customers, from discovery and design through configuration, testing, training, and go-live.
• Build and manage project plans with clear milestones, owners, and risks; coordinate across client stakeholders (HR, procurement, legal, IT, security, finance) and internal teams.
• Ensure solutions are configured to meet program objectives, compliance requirements, and user experience expectations for both client teams and workers.
• Design and refine program structures, SLAs, escalation paths, and governance routines tailored to each key account.
• Analyze program data (volumes, cycle times, issues, SLAs, CSAT/NPS, margins, etc.) to identify trends, risks, and opportunities.
• Proactively propose process, policy, and product changes that improve quality, reduce friction, or unlock new value for clients and workers.
• Use AI tools (for example, ChatGPT and other LLM-based copilots) in your daily work.

Business Operations Coordinator – Contract

Client Success Lead

Head of Customer Success – Contingent Workforce