IT Client Support Technician
Grant Street Group
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $70,000 - $115,000 per year
About the role
- Provide support to clients for a variety of technology-related issues
- Manage hardware deployed at client locations including payment terminals, routers, servers, etc.
- Improve client experience with Grant Street Group products
- Establish relationships with client’s IT staff
- Support employees with laptops, tablets, smartphones, printers, etc.
- Support annual client conferences
- Collaborate with product owners, business analysts, and system administrators
Requirements
- 2+ years of professional IT experience
- Understanding of macOS and Windows operating systems
- Experience troubleshooting Windows applications and operating system
- Knowledge of workstation hardware and software
- Knowledge of LAN/WAN, TCP/IP, VPN, and wireless technologies
- General comprehension of Active Directory, DNS, and DHCP
- Strong written and verbal communication skills
Benefits
- Technology-rich work environment
- Telecommuting positions tailored to the needs of employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingmacOSWindowsworkstation hardwareworkstation softwareLANWANTCP/IPVPNActive Directory
Soft Skills
client supportrelationship buildingcommunication