Grant Street Group

Business Analyst

• The core function of our role as business analysts at Grant Street Group is to be a liaison between our developers and our clients, and this requires us to wear many different hats.
• Problem Solving: Every day you work to solve complex problems. When you analyze a calculation, investigate the cause of a bug, or propose a new process you are venturing into unfamiliar territory to find a solution. Our clients and developers rely on your problem solving skills to ensure our software is built and supported effectively.
• Client support: When a customer has a question, problem, or suggestion, they come to you! You are known as a subject matter expert and our clients rely on that expertise regularly. Whether the issue is major or minor, you know that Grant Street Group takes Software as a Service literally.
• Prioritization: Our software is ever-changing. With that comes the need to prioritize what, when, and how changes are made. Since you’re working with the software and our clients daily, who better to prioritize than you? Business analysts are constantly asking themselves: Does this feature need to be completed before a certain time? What is the impact of this bug? How can other clients benefit from this change? We use a ticketing system to track pieces of work such as functionality requests and bug fixes. We then prioritize them for developers to work on.
• Technical Specifications: It’s your job to convey to the developers what changes need to be made. What happens when you click this button? What does the page look like? How is this file transferred to an external system? In this way, you are directly affecting the product and our clients’ experience.
• Testing: When a developer completes a change, you get to test it out (in a beta environment) to ensure that it’s working correctly. Does the new behavior match the specification? Does everything else surrounding the change still work correctly?
• Implementations: We’re a growing company and adding new clients is an exciting part of that growth! Since you’re a subject matter expert, you coordinate with new clients to configure the software to best fit their needs. Think of yourself as a consultant. What business processes does the client need to accomplish? How can our software fit in with and help that process?
• Training: Helping clients learn about how our software works is also part of your role. Whether it’s a new client coming up to speed on how tasks are completed, or an existing client that is incorporating a new feature into their process, you’re a resource for providing the information and tools they need.

Senior Technical Business Analyst

Program Manager

• Lead multiple concurrent software implementation programs and strategic initiatives from initiation through successful delivery
• Coordinate cross-functional teams across engineering, product, operations, client stakeholders, vendors, and leadership
• Build strong working relationships with clients and internal teams while serving as a trusted program leader
• Navigate ambiguity effectively and make informed decisions to maintain momentum and delivery timelines
• Identify risks, dependencies, and blockers early and proactively drive resolution strategies
• Manage competing priorities across multiple workstreams while maintaining visibility into overall program health
• Facilitate executive-level communication, status reporting, and stakeholder alignment
• Drive accountability across teams while fostering collaboration and trust
• Help improve internal delivery processes, operational efficiency, and implementation best practices
• Support teams through changing priorities and evolving client needs with a calm, solutions-oriented approach
• Travel up to 25% as needed based on project requirements

Senior Project/Program Manager

Software Engineer

• Write data conversion code to migrate clients to our TaxSys software using modern Perl and SQL on a Linux / MySQL platform.
• Debug data, combining technical skills with domain knowledge to track down errors in clients’ data.
• Collaborate with a data analyst to validate converted data and gather feedback from clients on each conversion.

Data Conversion Developer

• Solve complex problems
• Support clients with expertise
• Prioritize software changes
• Convey technical specifications to developers
• Test new software functionalities
• Coordinate with new clients for implementations
• Train clients on software usage