Incident Response Business Analyst

Grant Street Group

Incident Response Business Analyst at Grant Street Group delivering top-notch product experience by solving impactful issues. Collaborating with peers to reduce incidents across diverse products and services.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

help peers work through the biggest, most impactful issues encountered
deliver a top-notch product experience to clients
reduce the frequency, duration, and impact of incidents
have a broad understanding of technology stack, products, and clients
be part of covering on-call rotations during evenings/weekends one out of every four weeks

Requirements

What you’ll need

Are committed to owning and solving impactful problems.
Can quickly intake and communicate information to various audiences.
Can stay calm, cool, and collected when the pressure is on.
Are comfortable making decisions - and knowing when to escalate - without always having all the information.
Are eager to learn about a wide range of products and technologies.

Benefits

Comp & perks

using the best collaboration tools available
technology-rich work environment that supports on-site and telecommuting positions

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

problem solvingcommunicationdecision makingcalm under pressureescalation managementeagerness to learn