Granicus

Support Engineer

• Be the first point of contact for inbound email and chat queries
• Independently and effectively resolve all queries
• Redirect technical issues and bugs to technology team
• Liaise with development team to resolve client concerns
• Keep customers and staff in AU, CA, US and UK informed about open/pending issues
• Develop detailed understanding of EngagementHQ platform
• Build credibility with customers by empathising and understanding needs
• Report to Client Support Manager in India and work closely with Development and Product teams
• Night shift Canada timing after up to six months training

Technical Support Representative, French Speaker

Product Manager

• Manage the long-term product vision and can translate that vision into tangible, actionable plans
• Develop and execute specific product features, from ideation to implementation
• Prioritize product deliverables against competing high-value features, clearly understanding tradeoffs
• Utilize data-driven insights to decide when, what and how to deliver appropriate product scope
• Proven ability to communicate, present, and sell your ideas to senior executives
• Bring a detailed eye for user experience and design to ensure features drive high adoption, amazing quality and customer enthusiasm
• Facilitate ideation within a specific product area through internal brainstorming, user outreach, feedback and usage data analysis, and intimate knowledge of the competitive landscape
• Establish shared vision across the company by building consensus on priorities leading to product execution and launch
• Support a team of world-class engineers, product owners and designers throughout product lifecycle
• Define, analyze, and report on the metrics that determine the success of feature launches or experiments
• Monitor adoption, usage and revenue impact of new services and enhancements and report on release impact as necessary
• Engage with customers through a variety of channels and serve as the voice of the customer internally

Human Resources

• Manage HR Inbox/ HR tickets within UKG (HRIS) system
• Resolve general employee questions as part of the centralized HR Shared Services team, routing and escalating complex issues
• Support process audits for global HR processes
• Handle pre-boarding tasks and follow-up: recruiter confirmations, form collection, new hire notifications, welcome emails, notifications to IT
• Manage New Hire checklist and schedules
• Ensure I-9 form completion and accuracy; conduct monthly audits of I-9s
• Draft PowerPoint Presentations; write, revise and update content for the HR intranet
• Perform unemployment claim processing
• Complete verification of employment as needed
• Complete assigned administrative tasks and projects including document review, preparation and/or distribution, data entry, internet research
• Work with SMEs to update the Employee Handbook annually and manage updates to align with compliance training
• Track and log terminating employees equipment return
• Maintain a professional, positive, welcoming, and orderly office environment
• Oversee front desk reception, visitor log, and visitor badges
• Receive, sort, and distribute incoming mail and packages
• Maintain office vendor and building maintenance relationships and requests
• Monitor, order and maintain office, kitchen, first aid, and housekeeping supplies
• Maintain neat, well organized, and tidy office space including front desk and common areas
• Collaborate with teams to support projects and events on an ad hoc basis

HR Coordinator, Shared Services

Executive Assistant

• Manage the ELT calendar, scheduling meetings, appointments, and engagements.
• Organize and coordinate travel arrangements, including preparation of detailed travel itineraries and necessary documents.
• Coordinate and schedule meetings with stakeholders, ensuring all necessary arrangements are made.
• Handle all correspondence, emails and other documentation related to ELT meetings.
• Draft and prepare responses to emails and other forms of communication as directed by ELT.
• Ensure timely and effective communication between ELT members, leadership team, and internal/external stakeholders.
• Manage information flow in a timely and accurate manner.
• Assist in planning and organizing company events and meetings; prepare agendas and distribute them in advance.
• Take accurate meeting minutes, document key discussion points and action items, and follow up on action items.
• Assist with or lead special projects, track progress, identify issues, and provide solutions to meet project goals.
• Provide general administrative support to the local office, including shipping/receiving, front desk/reception, and vendor relationships.
• Continuously improve administrative systems and procedures to enhance efficiency.
• Prioritize conflicting needs, handle matters proactively, and follow through on projects to completion.
• Manage and organize confidential information and documents with discretion.
• Oversee front desk reception, visitor log, and visitor badges.
• Receive, sort, distribute incoming mail and packages; prepare outgoing mail and coordinate pick-up and tracking.
• Maintain office vendor and building maintenance relationships and requests.
• Monitor, order, and maintain office, kitchen, first aid, and housekeeping supplies; manage general office expenses.
• Maintain neat, well organized, and tidy office space and collaborate with teams to support projects and events on an ad hoc basis.

Executive Assistant / Office Manager

Communications

• The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes. GXG is a fast-growing agency at a high-growth tech company, seeking a Communications Coordinator for our Communications Practice Area to contribute to the design, development, and delivery of omnichannel campaigns and content to fit the unique needs of our customers. Our Communications Practice Area collaborates closely with our practitioners in experience design and data analysts to assess and improve the effectiveness of our programs over time. Candidates will have experience developing content for multichannel campaigns and/or websites, analyzing data to inform decisions, and working on large-scale or program-level projects for customers, preferably for government. Communications Coordinators support the key message development, evaluation of current customer content and identification of optimization opportunities. They support efforts to develop, deliver and manage customers’ account configuration solutions to support outreach requirements for segmentation and personalization, aligned to reporting needs. Coordinators support the development of campaign plans, A/B testing, campaign building, segmentation, and outreach tracking strategies. Candidates must have a desire to be part of a data-driven, customer-focused, fast-paced team that loves the mission of improving the citizen experience and providing world-class service to government customers.

Communications Coordinator

DevOps Engineer

• On-call Production Support: Provide production support on a shift according to the team on-call roster.
• Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support. For example, a client may request to correct some data on the database server which cannot be done through the web interface.
• Work on SREs backlog items.
• Monitor and Maintain Systems: Continuously monitor the health and performance of our services, systems, and infrastructure. Respond to alerts and incidents promptly to ensure high availability.
• Automate Processes: Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention.
• Incident Management: Assist in troubleshooting and resolving incidents, performing root cause analysis, and implementing long-term fixes to prevent recurrence.
• System Improvements: Participate in designing and implementing system improvements to enhance reliability, scalability, and performance.
• Collaboration: Work closely with software engineers to understand application requirements, provide feedback on design and architecture, and support deployment and release processes.
• Documentation: Create and maintain documentation for processes, procedures, and troubleshooting guides to ensure knowledge sharing within the team.
• Capacity Planning: Assist in capacity planning activities to anticipate future needs and ensure that our infrastructure can handle growth.
• Security: Implement and adhere to security best practices to protect our systems and data.

Site Reliability Engineer 3

Marketing

• The Senior Segment Marketing Manager will lead the strategy, execution, and optimization of integrated marketing campaigns for Granicus’ Government Experience Cloud, targeting key North American local government segments.\n• You will be responsible for turning strategy into action, delivering the right message to the right stakeholders, and driving pipeline and bookings targets through close collaboration with sales, product marketing, content, digital, operations, and design teams.\n• You will own the success of our demand-generation efforts including planning and executing live events, webinars, digital marketing, paid media programs, association sponsorships, and Account-Based Marketing (ABM) campaigns.\n• A successful candidate will have deep expertise in business-to-government marketing, strong leadership and collaboration skills, and the ability to analyze and implement data-driven insights into campaign strategies that drive revenue growth.\n• #UnitedStates