Technical Support Specialist
Irth Solutions
AzureSQL
Technical Support Representative, French Speaker
Granicus
full-time
Posted on:
Location: 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Be the first point of contact for inbound email and chat queries
- Independently and effectively resolve all queries
- Redirect technical issues and bugs to technology team
- Liaise with development team to resolve client concerns
- Keep customers and staff in AU, CA, US and UK informed about open/pending issues
- Develop detailed understanding of EngagementHQ platform
- Build credibility with customers by empathising and understanding needs
- Report to Client Support Manager in India and work closely with Development and Product teams
- Night shift Canada timing after up to six months training
Requirements
- Ability to speak, write and read French (C1 French)
- Exceptional verbal and written communication skills
- Home-office environment with reliable internet meeting OH&S standards
- Flexible to work night shift (Canada timing) after training
- Ability to work shifts and be flexible to work other shifts
- Willingness to take required privacy training
- Responsible for preserving Confidentiality, Integrity, and Availability of information assets
