Technical Support Manager – Rubrik
Rackspace Technology
CloudVMware
Senior Director – Global Technical Support
Rackspace Technology
full-time
Posted on:
Location Type: Hybrid
Location: Gurgaon • 🇮🇳 India
Visit company websiteJob Level
Senior
Tech Stack
Cloud
About the role
- Lead the operational strategy, execution, and delivery for commercial customers.
- Ensure scalable, efficient, and customer-centric operations that support growth.
- Oversee cross-functional operations teams and streamline processes.
- Leverage AI-driven tools to increase quality and optimize service delivery.
- Carry accountability for operational P&L, ensuring revenue realization and cost efficiency.
- Own end-to-end operations for commercial customers, ensuring consistent delivery.
Requirements
- 20-25 years of experience in technology operations, engineering, customer delivery, or program management, with at least 5 years in senior leadership managing people.
- Experience in managing multi-tower IT operations (infrastructure, cloud, applications, and service desk) with full P&L accountability across large-scale delivery centers.
- Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement
- Master's degree in related field preferred
- Strong experience managing operations for commercial/mid-market customers in a tech, or services environment.
- Lean methodologies
- Process optimization
Benefits
- Health insurance
- Flexible working hours
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technology operationsprogram managementmulti-tower IT operationsP&L accountabilityprocess optimizationlean methodologies
Soft skills
leadershipcross-functional team managementcustomer-centric operationsstrategic execution
Certifications
Bachelor's DegreeMaster's Degree