Rackspace Technology

Technical Support Manager – Rubrik

Rackspace Technology

full-time

Posted on:

Location Type: Hybrid

Location: Gurgaon • 🇮🇳 India

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Job Level

SeniorLead

Tech Stack

CloudVMware

About the role

  • Build, lead, and mentor a motivated team specialising in Rubrik backup, recovery, and cyber-resiliency solutions.
  • Manage customer escalations specific to Rubrik/Backup Technology environments and ensure timely resolution of critical incidents.
  • Partner with global stakeholders (CSMs, LE, Account Management) to align Rubrik service delivery with business outcomes.
  • Drive process optimisation and workflow improvements in backup support operations.
  • Encourage leadership development within the Rubrik/Backup support team.
  • Focus on customer experience (CSAT, NPS) as key success measures for Rubrik engagements.
  • Represent the Rubrik function with other global technical teams including FLR, Infrastructure Services, OS-Windows, Maintenance, and Productivity.
  • Lead strategic programs focused on Rubrik scalability, optimisation, and efficiency.
  • Provide strategic direction (12–18 months outlook) on Rubrik/Backup support operations and customer engagement.
  • Manage and optimise an enterprise Rubrik support budget.

Requirements

  • 15 years of professional experience, out of which 5–7 years of people management experience in a technology-based, service-oriented industry.
  • 3+ years of hands-on experience managing Rubrik/Backup support operations, escalations, or large-scale Rubrik deployments.
  • Demonstrated ability to consistently deliver FANATICAL support in Rubrik customer engagements.
  • Strong working knowledge of Rubrik platform administration, backup/recovery workflows, and cyber-resiliency practices.
  • Familiarity with Rubrik integrations (VMware, Cloud, SaaS workloads).
  • Excellent problem-solving and incident management skills in Rubrik environments.
  • Strong stakeholder management with the ability to influence and collaborate across functions.
  • Excellent organisational, leadership, and decision-making abilities.
  • Ability to balance strategic Rubrik/Backup initiatives with day-to-day operational management.
  • Strong communication skills with the ability to explain Rubrik technical concepts to both technical and non-technical audiences.
  • Education: Bachelor’s degree in Business or Technology-related field OR Graduation (10+2+3) with equivalent professional experience.
  • Preferred Certifications: Rubrik Cyber Resiliency Specialist (RCRS). Rubrik Certified System Administrator (RCSA). ITIL Certification.
Benefits
  • Equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.
  • If you have a disability or special need that requires accommodation, please let us know.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Rubrik backupRubrik recoveryRubrik cyber-resiliencyRubrik platform administrationbackup/recovery workflowsRubrik integrationsVMwareCloudSaaS workloadsincident management
Soft skills
leadershipproblem-solvingstakeholder managementcollaborationorganisational skillsdecision-makingcommunicationcustomer experience focusmentoringprocess optimisation
Certifications
Rubrik Cyber Resiliency Specialist (RCRS)Rubrik Certified System Administrator (RCSA)ITIL Certification