Grand Circle Corporation

Customer Support

• Handle a high volume of inbound calls, assisting customers with managing their reservation
• Update Traveler contact information, process payments, manage airline reservations, provide general information on itineraries
• Take escalated calls, deescalating calls in a customer-centric environment
• Communicate comprehensive information to travelers about products and policies
• Document all customer interactions and call notes in assigned programs
• Work across multiple platforms efficiently to handle and solution inbound calls (5-7 programs at one time - working across 3 screens)
• Excel in a Values Focused environment: Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality
• Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment
• Attend all Team, Department, and Company meetings in a camera on environment

Customer Service Agent

Human Resources

• Running checks for STCW certificates, personal documents and all other documents relevant for working on board
• Precise and timely data input in our internal data base
• Daily updates of crew schedules
• Daily communication with ships and ship management
• Organizing crew changes ensuring the required number of staff on board at all times
• Coordinating performance management for crew on board
• Crew contract management

HR Coordinator

• Handling a high volume of inbound calls; assisting customers with managing their reservation
• Updating Traveler contact information
• Processing payments
• Managing airline reservations
• Online access resets
• Providing general information on itineraries
• Taking escalated calls
• Deescalating calls in a customer-centric environment
• Communicating comprehensive information to travelers, including details about products and policies
• Documenting all customer interactions and call notes in assigned programs
• Working across multiple platforms in an efficient manner to handle and solution inbound calls
• Attending all Team, Department, and Company meetings in a camera on environment

Customer Service Agent

HR Coordinator

Inbound Customer Service Agent