Handling a high volume of inbound calls; assisting customers with managing their reservation
Updating Traveler contact information
Processing payments
Managing airline reservations
Online access resets
Providing general information on itineraries
Taking escalated calls
Deescalating calls in a customer-centric environment
Communicating comprehensive information to travelers, including details about products and policies
Documenting all customer interactions and call notes in assigned programs
Working across multiple platforms in an efficient manner to handle and solution inbound calls
Attending all Team, Department, and Company meetings in a camera on environment

Requirements

3 - 5+ years of experience working in a call center environment, receiving customer service-based calls
Displayed proficiency in an unscripted environment
1+ years of experience working remotely (Preference to those who have started and trained remotely)
Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MBPS upload
Telephone Service - either through landline or VOIP
Must have a stable telephone service capable of allowing call anchoring and forwarding
Responsible for setting up a stable telephone service and providing that number to GCC

Benefits

Comprehensive and heavily subsidized medical, dental, and vision plans
On-site gym access
Holistic wellness sessions
Group fitness classes
Substantial Paid Time Off (PTO)
11 paid holidays including Juneteenth, Memorial Day, and Labor Day
Extensive parental leave with up to 12-16 weeks paid leave at 100% base salary
50% off trips for employees and a companion
25% off for immediate family members
Exclusive quarterly associate travel deals
401(k) with company match
Life insurance
Disability coverage
Tuition assistance for professional and personal development
Opportunities for professional development through overseas travel
Direct access to Pinnacle Leadership & Team Development
FSA options
Pet insurance
Home & auto discounts
Paid volunteer time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

call center experiencecustomer servicereservation managementpayment processingonline access resetscall documentationescalation handlingdeescalation techniquesmulti-platform efficiency

Soft Skills

communicationcustomer-centric approachproblem-solvingteam collaborationadaptability