Customer Service Agent

Grand Circle Corporation

Remote Inbound Customer Service Agents assisting confirmed travelers with their itinerary management. Responsible for high volume inbound calls for travel assistance and customer support.

Posted 5/6/2026full-timeRemote • Alabama, Arizona, Florida, Nevada, North Carolina, Ohio, South Carolina, Texas, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $18 per hourWebsite

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Handle a high volume of inbound calls, assisting customers with managing their reservation
Update Traveler contact information, process payments, manage airline reservations, provide general information on itineraries
Take escalated calls, deescalating calls in a customer-centric environment
Communicate comprehensive information to travelers about products and policies
Document all customer interactions and call notes in assigned programs
Work across multiple platforms efficiently to handle and solution inbound calls (5-7 programs at one time - working across 3 screens)
Excel in a Values Focused environment: Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality
Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment
Attend all Team, Department, and Company meetings in a camera on environment

Requirements

What you’ll need

3 - 5+ years of experience working in a call center environment, receiving customer service-based calls
Displayed proficiency in an unscripted environment
1+ years of experience working remotely
Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MBPS upload
Telephone Service - either through landline or VOIP - must setup a stable telephone service (phone number) for call routing
Telephone service must allow call anchoring (open call for up to 8 hours daily) and allow for call forwarding
Must have a stable telephone service that allows for call anchoring and forwarding

Benefits

Comp & perks

Comprehensive and heavily subsidized medical, dental, and vision plans
On-site gym access
Holistic wellness sessions
Group fitness classes
Substantial Paid Time Off (PTO)
11 paid holidays, including Juneteenth, Memorial Day, and Labor Day
Extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary
50% off trips for you and a companion
25% for additional immediate family members
Exclusive quarterly associate travel deals
401(k) with company match
Life insurance
Disability coverage
Tuition assistance for both professional and personal development
Opportunities for professional development through overseas travel
Direct access to Pinnacle Leadership & Team Development
FSA options
Pet insurance
Home & auto discounts
Paid volunteer time off to give back to the community

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecall handlingreservation managementpayment processingescalation managementdocumentationmetrics analysisremote work proficiencytelephone service setupcall routing

Soft Skills

communicationdeescalationteamworkemotional maturityadaptabilityrisk takingcustomer-centric approachvalues-focused mindsetspeed and qualityopen communication