Program and Community Engagement Manager
American Association of Colleges of Osteopathic Medicine (AACOM)
Community Manager
Grammarly
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $137,000 - $160,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead the strategy, design, and day-to-day management of Grammarly’s Discourse forum, ensuring it is a safe, inclusive, and engaging space for our global user community.
- Curate and create forum content, programming, and activities that foster valuable conversations, knowledge-sharing, and peer-to-peer support for multiple audiences and personas.
- Moderate discussions with empathy and clarity, setting the right tone, and ensuring alignment with Grammarly’s values and community guidelines.
- Partner with Product, Marketing, and Customer Experience teams to surface community insights that shape roadmap priorities, messaging, and engagement strategies.
- Collaborate with cross-functional stakeholders to integrate the forum into broader campaigns, product launches, and brand initiatives.
Requirements
- 4–5 years of experience in online community management, moderation, customer support, or digital engagement.
- Hands-on experience running or moderating forums or digital communities, ideally with experience in SaaS, AI, or productivity platform spaces.
- Strong understanding of online community dynamics, including safety, content moderation, and engagement best practices.
- Familiarity with community platforms such as Discourse (preferred), Khoros, or Bevy.
- Comfortable using community engagement tools (e.g., Common Room) to track sentiment, engagement, and growth.
- Exceptional written communication skills with the ability to set a positive, inclusive, and brand-aligned tone for a diverse, global audience.
- Confident handling sensitive conversations with empathy, clarity, and discretion.
- Highly organized and detail-oriented, with the ability to juggle multiple projects in a fast-paced environment.
- Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
- Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
- Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.
Benefits
- Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
- Disability and life insurance options
- 401(k) and RRSP matching
- Paid parental leave
- 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
- Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
- Annual professional development budget and opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
online community managementcontent moderationdigital engagementforum managementcustomer supportcommunity dynamicsengagement best practicesproject managementsentiment trackingdata analysis
Soft skills
written communicationempathyclarityorganizationdetail-orientedindependencecollaborationproactivityadaptabilitygrit
