Grainger

SEO Marketing

• Own the enterprise SEO program by defining objectives, KPIs, and governance; monitor performance and report progress against goals.
• Execute integrated initiatives across technical SEO, content, and UX to improve organic visibility, engagement, and conversion; track impact using agreed metrics and dashboards.
• Partner with cross functional teams (Technology, Merchandising, Marketing) to prioritize SEO work; document decisions, dependencies, and timelines.
• Lead SEO testing and roadmap by defining hypotheses, test plans, and success criteria; publish results and recommendations to stakeholders.
• Inform site architecture, internal linking, and taxonomy changes through documented requirements and acceptance criteria to support SEO and user navigation.
• Oversee local listings management to maintain accurate data and improve local search visibility; define escalation and audit routines.
• Maintain standard processes, reporting, and alerts to monitor site health and SEO performance; drive remediation for issues discovered.
• Monitor search trends and algorithm updates (incl. AI driven changes) and provide evidence based recommendations for program adjustments.
• Set clear expectations for a team, coach on SEO standards, review work quality, and support performance management processes.

SEO Manager

Manager

• Implement the category strategy and lead the execution of assortment changes, build the customer experience (organization, filter, product tables), and coordinate gathering and creation of content (product information, images, and complementary materials).
• Help teams understand the strategy and prioritize work and keep teams accountable to completion of their tasks.
• Become an expert in Grainger's internal proprietary tools that power Grainger.com.
• Challenge the status quo, promote change, navigate uncertainty and identify opportunities to accelerate growth and expand market share.
• Use large amounts of data in ways that facilitate decision-making.

Channel Merchandising Manager

Sales

• Promote profitable sales growth for customers assigned to the region; prioritize resources against largest opportunities.
• Achieve growth and profitability targets by assigning sales growth targets.
• Optimize sales team size, structure, and alignment to maximize productivity.
• Select, coach, retain, and inspire Inside Sales Managers in the region.
• Help create development plans.
• Provide sales leadership and demonstrate understanding of sales environment and issues (e.g., growth prospects, sales team turnover).
• Help create sales and marketing strategies ensuring that there is agreement with the branch service organization.
• Coordinate with service organizations in the region (e.g., Branches, Service Centers, Distribution Centers, Implementation Team, National Accounts, and Government).
• Collaborate with partners internally and maintain important customer relationships.
• Develop customer attraction and retention programs.
• Assist Inside Sales Managers in their understanding and commitment to live the Grainger values.

Regional Sales Vice President

Data Engineer

• Define and champion best practices for data product development by establishing a clear “paved road” approach, supported by comprehensive training and accessible documentation.
• Standardize and streamline existing solutions to reduce duplication, improve consistency, and promote reuse across teams and domains.
• Develop and deliver platform capabilities that empower teams with tools, reusable frameworks, and features aligned with our data platform standards—enabling secure, scalable, and sustainable development.
• Partner cross-functionally with engineering, product, and business stakeholders to support the execution of large-scale, high-impact data initiatives.
• Lead and mentor a high-performing team, fostering a culture of innovation, collaboration, and continuous improvement.
• Partner with product owner(s) to influence data platform roadmap.
• Partner with engineering teams, business teams and MLOps to guide AI/ML requests to recommended solution.
• Lead a team of data engineers that leverages modern engineering practices to build configurable, scalable data pipelines and data platform features.
• Drive execution of engineering roadmap to mature enterprise data products in partnership with platform, architecture, and engineering teams.
• Lead development team in troubleshooting, coding, testing, implementation, and documenting solutions.

Senior Manager – Data Engineering Effectiveness, Platform

Director

• Reporting to the Vice President of Government Sales, the Director will lead the strategic selling and relationship effort with our largest public sector customers.
• You will provide sales leadership to a team comprised of Government Sales Managers (GSM's).
• You will work across departments to define the strategy and put solutions in place for multi-site public sector opportunities.
• You will also bring speed to revenue, offer productivity improvements and provide operations support.
• Lead the region through contractual changes.
• Attract, identify, retain, and develop emerging talent.
• Develop a sound strategy to address market conditions using available facts. Periodically, check and adjust the strategy to ensure adoption has taken place.
• Make decisions that consider all available facts and communicate different points of view.
• Understand available reporting to identify and address issues.
• Maintain a thoughtful understanding of all important aspects of our business from a sales and operations standpoint.

Director, Government Accounts

Financial Planning and Analysis

• Make improvements by automating, refining, and implementing tools, and deliverables both within Finance and supporting departments.
• Develop complex modeling solutions and analysis to support strategic programs.
• Guide functional partners to ensure sound financial decisions.
• Oversee applicable financial metrics that impact Profit & Loss, Balance Sheet, and Cash Flow performance.
• Dive deep and understand the upstream and downstream effects of decisions.
• Use a controllership mindset in creating clear and transparent financial analysis on the health of the business; understand end-to-end process, standard work, and controls.
• Assess risks and opportunities and identify important operational and financial issues to be addressed.
• Provide recommendations and influence decisions, which include presentations to senior management.
• Review monthly results and provide insights to aligned partners.

Senior Financial Analyst

Compliance

• Review, analyze, and maintain compliance information (for existing products and new additions) related to applicable regulatory (e.g. environmental handling, safety, transportation) requirements ensuring accuracy, consistency, and compliance with all state, federal, and provincial laws
• Apply any applicable restrictions for sale and hazard identifications for transport.
• Research and interpret regulations and standards to ensure compliance with industry and agency standards for products, including any necessary labeling or documentation
• Partner with third-party testing laboratories and inspection services to understand and action on regulatory updates, product testing requirements, applicable federal/state/provincial laws, or bans or sales restrictions on specified products
• Maintain SDS database, ensuring documentation is received and stored, reviewed against regulations, and available for customers.
• Support SDS and labeling requirements to meet Global Harmonization Standard (GHS) and support all other upcoming regulation changes
• Communicate product compliance, regulatory, and safety issues as they arise; propose appropriate action plan to leaders for timely resolutions. Resolve any identified issues promptly.
• Prepare and provide reporting on product compliance issues and impacts and provide partners with visibility to product compliance decision-making processes and determinations
• Work with peers and partners to support projects, including participating in improvement opportunities

Product Compliance Analyst

Account Manager

• Understand customer goals and remain alert and responsive to changing customer needs
• Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business
• Oversee support of managed inventory tasks to guide greater understanding of the customers, increase contacts within the customer group and increase sales results.
• Understand Grainger's Value Proposition by providing solutions to grow profitable sales
• Develop account penetration strategies to include regular business reviews for essential customers

• Understand customer goals and remain alert and responsive to changing customer needs
• Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business
• Oversee support of managed inventory tasks to guide greater understanding of the customers, increase contacts within the customer group and increase sales results.
• Understand Grainger's Value Proposition by providing solutions to grow profitable sales
• Develop account penetration strategies to include regular business reviews for essential customers to

• Develop, manage & support sales targeting and engagement strategy for major utilities, infrastructure and major construction projects.
• Develop specific plan for targeting new business opportunities including a detailed strategy to ensure engagement of Grainger sales resources to drive business growth.
• Lead sales growth, relationship management with Regional Sales, National Accounts and Government teams.
• Support all key strategic supplier relationships in support of supplier program development.
• Own relationship management with key Government stakeholders and influencers.
• Lead tendered contracts, standing offers and supply service agreements negotiation process.
• Supports Grainger management team by preparing and assisting with presentations; sourcing new through Government funding, market leads and/or trends.
• Takes an active role in developing a strong working relationship supporting functional departments within Grainger.

• Responsible for our large, complex, multi-site strategic customers with current sales greater than $15-30M.
• Develop and grow 'C Suite' executive relationships within the top Healthcare IDN's and Health Systems nationally.
• Lead the establishment, negotiation, implementation and compliance of strategic selling plans and contractual agreements which increase profitable growth for Grainger.
• Negotiating addendum and in-user agreements within health systems.
• Partner and provide coaching to field sales organization and internal Grainger resources to embed Grainger's Healthcare Value proposition and solutions at health system headquarters, while driving program use and adoption with all associated hospital locations, which may be assigned to any of Grainger's sales coverage models.
• Maintain profitable growth with existing Health Systems.
• Provide leadership in Change Management methodology throughout the customer's organization.

Health System Sales Manager

Operations

• Applies project management principles and governance to ensure consistent delivery and compliance.
• Maintains project plans, schedules, and risk logs to keep timelines on track and provide visibility into issues.
• Communicates clearly and produces concise reports to enable quick, informed decisions.
• Manages risks and issues proactively to protect scope, schedule, and quality.
• Uses collaboration and productivity tools to organize work and share updates efficiently.
• Facilitates alignment and coordinates internal and external partners to remove obstacles and maintain progress.
• Executes change strategies—communications, training, readiness checks—to drive adoption and business value.
• Analyzes data and success metrics to validate outcomes and recommend improvements.

Operations Specialist

Call Center Representative

• Manage and develop team members, including performance appraisals, promotions, salary recommendations, and discipline/terminations.
• Set up, analyze, and monitor sales territories to achieve sales goals, gross profit, and performance standards.
• Oversee customer retention and account growth, ensuring departmental objectives are met.
• Assess sales and product training needs, provide recommendations to the Training department, and assist in training efforts.
• Resolve complex customer issues and handle difficult situations through direct customer engagement.
• Provide coaching and counseling to advisors, monitoring and discussing monthly performance.
• Foster strong relationships with Outside and Inside Sales teams.
• Recommend strategies to Marketing for new products, promotions, pricing, and market opportunities.
• Develop annual sales plans and expense budgets, monitor variances, and report trends to upper management.

Contact Center Manager

Research Analyst

• Actively curate and supplement customer information
• Contribute to development and continuous improvement of standard research processes
• Execute processes that create customer information
• Contribute to analysis

Customer Information Research Specialist

Product Manager

• Own the end-to-end customer-facing search experience —including how the search bar behaves, how results are displayed, and how information is organized visually—to deliver an intuitive, fast, and engaging experience that helps customers quickly find the products they need.
• Define and execute a roadmap for high-impact UX improvements, including typeahead, spellcheck, query reformulation guidance, filters, faceting, broad query experiences, visual SERP templates, and category-browser displays.
• Drive modernization of search result pages to improve ease of finding key information, navigation efficiency, and relevance perception across desktop and responsive experiences.
• Lead experimentation strategy for Search Experiences, partnering with Analytics and Engineering to create a learning agenda, increase A/B test velocity, and design strong measurement plans.
• Establish clear OKRs and guardrail metrics tied to search success, customer engagement, friction reduction, and conversion impact.
• Bring clarity and structure to complex problems, translating customer needs and technical constraints into clear product requirements and actionable work.
• Partner deeply with UX/Design to run user tests, develop prototypes, and rapidly iterate on new interaction patterns or layouts.
• Work closely with Engineering to ensure scalable implementations, strong performance, and high-quality delivery.
• Collaborate with Merchandising, the primary stakeholder, to ensure search experiences reflect customer intent and business goals.
• Coordinate with Search Intelligence and Platforms teams on cross-team initiatives such as query understanding, intent routing, indexing, and experimentation platform integration.
• Communicate effectively with senior leadership —sharing tradeoffs, progress, blockers, and strategy in clear narrative form.
• Stay informed on trends in search UX, navigation patterns, information retrieval, and AI-augmented discovery experiences.

SEO Manager

Channel Merchandising Manager

Regional Sales Vice President

Senior Manager – Data Engineering Effectiveness, Platform

Director, Government Accounts

Senior Financial Analyst

Product Compliance Analyst

Account Manager

Account Manager

Account Manager

Health System Sales Manager

Operations Specialist

Contact Center Manager

Customer Information Research Specialist

Senior Product Manager