GovWorx

AI Engineer

• Design, build, and maintain automated AI evaluation pipelines for production LLM applications
• Develop prompt engineering strategies and iterate on prompts and compare LLMs using quantitative evaluation methods
• Build offline evaluation datasets and regression testing frameworks to measure AI performance over time
• Analyze production AI behavior using Python, SQL, and statistical techniques to identify opportunities for improvement
• Design experiments, A/B tests, and benchmarking methodologies for evaluating prompt and model changes
• Develop dashboards and reporting that communicate AI quality, reliability, and performance metrics
• Partner with engineering and product teams to safely deploy and monitor improvements to production AI systems
• Investigate model failures through detailed error analysis and recommend improvements to prompts, evaluation datasets, and workflows
• Help establish best practices for Responsible AI, evaluation methodologies, and continuous model improvement

AI Evaluation Engineer

Human Resources

• Build the HR function and serve as a trusted advisor to the executive team, providing strategic guidance on organizational effectiveness, workforce planning, talent strategy, employee relations, and organizational design.
• Partner with business leaders to align people initiatives with organizational objectives and operational priorities.
• Lead and support employee relations matters, including workplace investigations, performance improvement plans, and conflict resolution.
• Coach managers and leaders on performance conversations, employee development, feedback practices, accountability, and policy application.
• Design, implement, and build HR programs, processes, and policies that support a safe, innovative, and high-performing workplace.
• Drive change management initiatives and ensure the cultural norms and practices that define how we work are established, documented, and sustained through periods of rapid growth.
• Partner with Operations and Finance establish GovWorx’s compensation philosophy and job-leveling framework, including building salary bands and promotion criteria from scratch. Additionally evaluate our long-term PEO strategy and benefits approach as the company scales.
• Partner closely with IT and Security to ensure HR processes support company compliance obligations, including onboarding and offboarding controls, access management, background checks, policy acknowledgments, security training, audit evidence, and personnel-related requirements tied to SOC 2, CJIS, HIPAA, and other customer or regulatory commitments.
• Establish meaningful goals, KPIs, and performance expectations in collaboration with business leaders, aligned to company objectives.
• Build the foundational HR infrastructure — documented policies, an employee handbook, compliant onboarding and offboarding workflows, and basic HR technology.
• Leverage HRIS platforms, workforce analytics, and organizational data to inform decision-making and measure program effectiveness.
• Design and implement GovWorx’s formal performance management process, including review cycles, calibration frameworks, and the manager training to make them work. Succession planning is not a near-term priority at our stage.
• Develop and deliver communications, FAQs, and policies that are clear, compelling, and aligned to company values.
• Build manager capability through ongoing consultation, training, and practical leadership support.
• Influence outcomes through collaboration across a decentralized and matrixed organization.
• Manage and develop the current HR Generalist
• Lead GovWorx’s recruiting strategy and execution, including managing in-house hiring processes, partnering with hiring managers to define roles and evaluate candidates, and overseeing outsourced recruiting partners when needed to ensure a consistent, high-quality, and compliant hiring experience.

Director of Human Resources

IT Support

• Own hardware and software lifecycle management: procurement, deployment, inventory, and secure decommissioning.
• Administer endpoint management platforms (Jamf for macOS, Intune for Windows): configuration profiles, provisioning, patching, and compliance enforcement, in coordination with security-defined baselines.
• Execute day-to-day identity lifecycle tasks, such as user provisioning/deprovisioning, group and license management, within the IAM framework (Okta) per policy.
• Maintain and optimize core SaaS, collaboration, and productivity platforms (email, file storage, communication tools) for reliability and scalability.
• Serve as the primary point of contact for employee IT support and troubleshooting; triage and resolve hardware, software, and access issues.
• Maintain and regularly test backup, continuity, and disaster recovery processes for core IT systems.
• Maintain system diagrams, runbooks, SOPs, and internal knowledge articles for IT operations.
• Manage relationships and renewals with IT vendors and SaaS providers; track licensing and spend.
• Support new-hire onboarding and offboarding logistics: equipment setup, account provisioning, and access removal.
• Maintain inventory of SaaS applications and internal software; flag and escalate shadow IT or unmanaged tools for remediation per policy.
• Assist with evidence collection and documentation for compliance audits when requested, without owning the compliance program.
• Evaluate internal software requests, renewals, and usage patterns to ensure cost-effective utilization, eliminate duplicative tools, and promote standardized platforms where appropriate.

IT Specialist

Account Executive

• Own your region and actively identify, research, and engage prospective customers.
• Deliver live, high-impact demonstrations of CommsCoach, GovWorx’s flagship AI-powered solution for 9-1-1 quality assurance, training, hiring and performance improvement.
• Lead thoughtful discovery sessions to understand each agency’s workflows, pain points, and objectives.
• Manage your deals from first contact to close.
• Partner closely with the GovWorx founders and product leaders to shape opportunities, influence roadmap discussions, and deliver best-fit solutions to customers.
• Lead all aspects of quote creation, pricing, and negotiation.
• Work hand-in-hand with the Customer Success team to ensure a seamless handoff after closing.

Security Engineer

• Own architecture strategy and hands-on delivery for IT & Security engineering initiatives.
• Translate security and IT objectives into actionable workflows, automation patterns, and documentation.
• Mentor team members on technical troubleshooting, configuration, and best practices; foster a security-first culture.
• Evaluate and recommend technologies to improve security posture, service reliability, and operational efficiency.
• Own end-to-end identity lifecycle management using Okta as the primary IAM platform.
• Maintain and refine RBAC/ABAC models, least-privilege controls, and provisioning workflows.
• Implement and support SSO, MFA, SCIM, conditional access, and session security controls.
• Conduct periodic access reviews and maintain audit documentation for GovWorx compliance frameworks.
• Serve as SME for Jamf (macOS) and Intune (Windows): secure baselines, configuration profiles, provisioning, and compliance enforcement.
• Maintain Zero Trust device posture: encryption, patching, MDM enforcement, automated remediation, and application access controls.
• Manage and tune the EDR deployment for detection quality and incident readiness.
• Deploy self-service endpoint capabilities to minimize employee friction and ensure timely application access.
• Maintain centralized logging and monitoring pipelines across identity, endpoint, and SaaS systems.
• Create and refine detection alerts for high-signal, low-noise event visibility.
• Lead technical investigation during security events: evidence gathering, forensic analysis, containment, and remediation recommendations.
• Collaborate with the Head of IT & Security on incident prioritization, communication, and business-impact decisions.
• Maintain and optimize core SaaS, collaboration, and IT platforms for reliability and scalability.
• Own hardware and software lifecycle management: procurement, deployment, inventory, and secure decommissioning.
• Maintain and regularly test backup, continuity, and disaster recovery processes.
• Maintain system diagrams, runbooks, SOPs, and internal knowledge articles.
• Support GovWorx compliance frameworks through control enforcement, audit evidence collection, and documentation.
• Maintain SaaS application and OAuth integration inventory; review and control privileged access and scope boundaries.
• Manage lifecycle of service accounts, API keys, certificates, and secrets; enforce secure storage and automated rotation.
• Assist in vendor security evaluations, risk assessments, and risk register contributions.

IT & Security Engineer

Consultant

• Serve as a subject-matter guide for agencies on QA/QI, training, and coaching best practices within CommsCoach.
• Help customers align their evaluation, coaching, and training programs with national standards (e.g., NENA/APCO) and ECC operational norms.
• Recommend workflows, evaluation cadences, coaching structures, and training cycles that are realistic for each agency’s size, staffing, and maturity.
• Identify “quick wins” and early indicators of success to build confidence and momentum in the use of CommsCoach.
• Partner with GovWorx Project Managers, agency project leads, and ECC leadership to guide the functional onboarding work.
• Participate in kickoff and milestone meetings to explain the onboarding approach, set expectations, and ensure clarity around roles and responsibilities.
• Work directly with supervisors, QA personnel, trainers, and CTOs to understand local policies, workflows, and constraints and reflect them in the platform.
• Proactively communicate customer blockers, missing requirements, and adoption risks to Project Managers and internal stakeholders.
• Configure CommsCoach to support each agency’s workflows, staffing model, and evaluation structure, grounded in industry best practices and CommsCoach standards.
• Design evaluation and training configurations that promote consistency, transparency, and meaningful feedback.
• Incorporate relevant operational nuances (e.g., call flows, roles, routing) so that the platform is intuitive and useful for end users.
• Collaborate with Technical Services to validate that customer data integrations support the agreed-upon workflows.
• Use and refine AI prompts to generate or enhance coaching feedback and training materials, support scenario design and simulation content, provide guidance to agencies on how to use AI-driven features responsibly and effectively within CommsCoach.

Onboarding Consultant

Project Manager

• Own and manage the technical services scope of CommsCoach implementations, from pre-deployment planning through go-live.
• Coordinate closely with Onboarding Project Managers to align technical timelines, dependencies, and customer readiness.
• Develop and manage technical project plans, including milestones, risks, and escalation paths.
• Serve as the primary technical point of contact for customer IT teams, PSAP/ECC technical staff, and external vendors.
• Ensure all technical work is completed in accordance with GovWorx security, compliance, and operational standards.
• Oversee and coordinate integrations between customer telephony/audio systems, CAD systems, and GovWorx applications.
• Manage audio ingestion, network connectivity, and system configuration activities, including SIP, RTP, and related protocols.
• Coordinate hardware deployment and configuration for audio or data ingestion where required.
• Lead technical troubleshooting efforts during implementation and post-go-live stabilization.
• Act as a technical escalation resource for complex or high-impact issues.
• Provide hands-on technical support on select projects as overflow when engineering or implementation capacity is constrained.
• Participate in a shared 24×7 on-call rotation, responding to critical customer technical issues after hours, weekends, and holidays.
• Collaborate with Customer Support and Engineering to ensure timely resolution and root-cause analysis.
• Travel to customer sites as needed (maybe 20%) for installations, testing, troubleshooting, and stakeholder coordination.
• Build strong working relationships with PSAP/ECC leadership, IT staff, and vendors.
• Clearly communicate technical status, risks, and next steps to both technical and non-technical stakeholders.