GovWorx

Project Manager

• Oversee multiple concurrent customer projects from initiation through completion
• Serve as the primary point of contact for customer stakeholders
• Establish and enforce standardized project processes to ensure consistency and efficiency
• Monitor and track progress against project timelines
• Maintain accurate project records and provide regular progress reports

Customer Project Manager

Customer Success Manager

• Needs Assessment: Understand customer workflows, challenges, staffing models, and KPIs to recommend tailored platform configurations and best practices.
• Process Optimization: Advise agencies on optimizing operational processes using GovWorx capabilities to improve efficiency and consistency.
• Data Analysis & Insights: Evaluate analytics and reports to provide actionable recommendations and strategic insights to agency decision-makers.
• Escalation Management: Act as the primary escalation channel for operational or technical issues, partnering with Product and Engineering to ensure timely resolution.
• Ongoing Consultation: Conduct regular review meetings to assess solution performance, identify enhancements, and support long-term agency success.
• Customer Advocacy: Serve as the internal voice of the customer, communicating feedback and needs to Product, Engineering, and Sales to influence roadmap priorities.
• Account Health Monitoring: Track metrics such as engagement, platform activity, evaluation volume, training utilization, and satisfaction to proactively address risks.
• Renewal Preparation: Work with Customer and internal stakeholders to support a smooth, informed renewal process that reinforces value and encourages expanded adoption.
• Retention & Satisfaction: Promote customer loyalty through proactive communication, strategic alignment, and continued growth opportunities.
• Best Practices & Playbooks: Contribute to the development of scalable onboarding frameworks, training methodologies, and customer success processes.
• Efficiency & Scalability: Identify areas for process improvement within implementation, support, and ongoing customer engagement.
• Reporting & Analysis: Provide regular status updates, customer health reports, and churn-risk assessments to the VP of Customer Success.

• Oversee multiple concurrent customer projects from initiation through completion
• Develop, manage, and maintain detailed project plans, schedules, and documentation
• Serve as the primary point of contact for customer stakeholders
• Facilitate regular project status meetings
• Establish and enforce standardized project processes
• Monitor and track progress against project timelines

Senior Project Manager

Data Engineer

• Design, implement, and maintain data pipelines and workflows to support AI and analytics use cases
• Manage and optimize structured and semi-structured data using MySQL, Redshift, OpenSearch, and related datastores
• Evaluate and implement new database technologies and AWS-native tools to support scalability and performance
• Collaborate with data scientists, engineers, and product managers to ensure data needs are met across systems
• Build internal tooling for data access, transformation, and quality monitoring
• Support infrastructure-as-code and cloud automation to maintain high system reliability