Onboarding Consultant

GovWorx

Onboarding Consultant guiding Emergency Communications Centers in utilizing the CommsCoach platform effectively. Focusing on customer guidance, training, and operational change management through effective collaboration.

Posted 6/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a subject-matter guide for agencies on QA/QI, training, and coaching best practices within CommsCoach.
Help customers align their evaluation, coaching, and training programs with national standards (e.g., NENA/APCO) and ECC operational norms.
Recommend workflows, evaluation cadences, coaching structures, and training cycles that are realistic for each agency’s size, staffing, and maturity.
Identify “quick wins” and early indicators of success to build confidence and momentum in the use of CommsCoach.
Partner with GovWorx Project Managers, agency project leads, and ECC leadership to guide the functional onboarding work.
Participate in kickoff and milestone meetings to explain the onboarding approach, set expectations, and ensure clarity around roles and responsibilities.
Work directly with supervisors, QA personnel, trainers, and CTOs to understand local policies, workflows, and constraints and reflect them in the platform.
Proactively communicate customer blockers, missing requirements, and adoption risks to Project Managers and internal stakeholders.
Configure CommsCoach to support each agency’s workflows, staffing model, and evaluation structure, grounded in industry best practices and CommsCoach standards.
Design evaluation and training configurations that promote consistency, transparency, and meaningful feedback.
Incorporate relevant operational nuances (e.g., call flows, roles, routing) so that the platform is intuitive and useful for end users.
Collaborate with Technical Services to validate that customer data integrations support the agreed-upon workflows.
Use and refine AI prompts to generate or enhance coaching feedback and training materials, support scenario design and simulation content, provide guidance to agencies on how to use AI-driven features responsibly and effectively within CommsCoach.

Requirements

What you’ll need

3–5 years of experience in 9-1-1 dispatching, supervision, training, QA, or CTO work (required).
Deep understanding of ECC operations, including call-taking workflows, radio dispatch, CAD usage, and QA/QI programs.
Demonstrated experience guiding organizations through operational or technology-driven change (strongly preferred).
Exceptional organizational skills with the ability to manage multiple customers, competing priorities, and detailed configuration work simultaneously.
Strong communication skills—written, verbal, and facilitation—with the ability to explain complex workflows and platform logic in clear, practical language.
Proven relationship-building skills with diverse stakeholders (supervisors, frontline staff, trainers, technical leads, executives).
High comfort level with software configuration and translating operational workflows into platform logic.
Clearance: Must pass FBI fingerprint and background check in multiple states

Benefits

Comp & perks

Offers Bonus
Benefits & Flexible Time Off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

QAQIcoachingevaluationtrainingsoftware configurationcall-taking workflowsradio dispatchCAD usageAI-driven features

Soft Skills

organizational skillscommunication skillsrelationship-buildingfacilitationproblem-solvingproject managementadaptabilitycollaborationattention to detailcustomer service

Certifications

FBI fingerprint clearancebackground check