Technical Services Project Manager

GovWorx

Tech Services Project Manager leading technical services of CommsCoach deployments. Managing project plans, deployment coordination, and providing technical support as needed.

Posted 6/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

LinuxVoIP

About the role

Key responsibilities & impact

Own and manage the technical services scope of CommsCoach implementations, from pre-deployment planning through go-live.
Coordinate closely with Onboarding Project Managers to align technical timelines, dependencies, and customer readiness.
Develop and manage technical project plans, including milestones, risks, and escalation paths.
Serve as the primary technical point of contact for customer IT teams, PSAP/ECC technical staff, and external vendors.
Ensure all technical work is completed in accordance with GovWorx security, compliance, and operational standards.
Oversee and coordinate integrations between customer telephony/audio systems, CAD systems, and GovWorx applications.
Manage audio ingestion, network connectivity, and system configuration activities, including SIP, RTP, and related protocols.
Coordinate hardware deployment and configuration for audio or data ingestion where required.
Lead technical troubleshooting efforts during implementation and post-go-live stabilization.
Act as a technical escalation resource for complex or high-impact issues.
Provide hands-on technical support on select projects as overflow when engineering or implementation capacity is constrained.
Participate in a shared 24×7 on-call rotation, responding to critical customer technical issues after hours, weekends, and holidays.
Collaborate with Customer Support and Engineering to ensure timely resolution and root-cause analysis.
Travel to customer sites as needed (maybe 20%) for installations, testing, troubleshooting, and stakeholder coordination.
Build strong working relationships with PSAP/ECC leadership, IT staff, and vendors.
Clearly communicate technical status, risks, and next steps to both technical and non-technical stakeholders.

Requirements

What you’ll need

U.S. citizen or authorized to work in the United States.
Ability to pass FBI CJIS fingerprinting and national and state-level background checks.
3+ years of experience in technical project management, technical services, systems engineering, or similar roles.
Experience working in or supporting public safety, 9-1-1, or mission-critical environments.
Strong understanding of telephony, VoIP, SIP/RTP, audio streaming, and networked systems.
Comfortable working across Windows and/or Linux environments and basic networking concepts.
Proven ability to manage multiple technical projects simultaneously.
Strong communication skills with the ability to translate technical concepts for non-technical audiences.
Willingness to travel and participate in a 24×7 on-call rotation.

Benefits

Comp & perks

Offers Bonus
Benefits
Flexible Time Off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical project managementsystems engineeringtelephonyVoIPSIPRTPaudio streamingnetwork connectivitysystem configurationtechnical troubleshooting

Soft Skills

strong communication skillsability to manage multiple projectsrelationship buildingcollaborationproblem-solvingtechnical escalationcustomer readinessrisk managementstakeholder coordinationroot-cause analysis

Certifications

FBI CJIS fingerprintingnational background checkstate-level background check