GovCIO

Designer

• Leads human-centered design projects from discovery through implementation, including scoping design problems, conducting empathy-based contextual inquiry, qualitative research, and field observation across VA Medical Centers.
• Manages a multi-disciplinary HCD team, delegating work, establishing priorities, and aligning efforts with VHA strategic goals and agency priorities.
• Leads design synthesis to analyze qualitative data and uncover meaningful insights using tools such as customer journey maps, personas, concept mapping, and reframing techniques.
• Provides design leadership and strategic guidance to senior VHA officials and program stakeholders on human-centered design, complex facilitation, and innovation initiatives.
• Supports key VHA programs including Ambient AI Scribe and Integrated Health Technology initiatives through discovery research, pilot support, expansion planning, and change management.
• Creates and delivers comprehensive research plans, Insight Reports, Executive Summaries, and Future State Journey Maps that identify pain points and opportunities for improvement.
• Manages daily team operations ensuring compliance with VA directives, timely completion of deliverables, and alignment with customer needs.
• Develops mechanisms for monitoring project progress and facilitates intervention and problem solving with team members and stakeholders.
• Ensures the Voice of the Veteran and Voice of the Employee are infused into all design solutions and deliverables.
• Reviews, manages, and controls status of projects and budgets; manages schedules and prepares status reports.
• Manages subcontract teams and vendor deliverables, ensuring quality standards and adherence to task order requirements.
• Conducts project meetings and is responsible for project tracking, analysis, and reporting.
• Supports change management efforts across VA Medical Centers to drive adoption of new technologies and processes.

Lead, Human Centered Designer

Security Engineer

• Assist in preparing and updating foundational ATO documentation under senior staff guidance (e.g., SSP sections, IRP updates, PTA/PIA drafts, CMP updates).
• Support tracking and maintenance of ATO packages in ServiceNow CAM, including uploading artifacts and organizing evidence.
• Support Continuous Monitoring tasks using ServiceNow CAM, updating dashboards with supervision.
• Help coordinate routine security vulnerability scanning requests and compile scan outputs for review.
• Participate as a note‑taker or supporting analyst during tabletop and functional IRP/ISCP/DRP exercises.
• Assist with gathering data for POA&M updates and maintain documentation libraries.
• Conduct initial reviews of security findings and escalate issues to senior analysts.
• Help with administrative tasks related to audit preparation, evidence gathering, and compliance reporting.
• Collaborate with cross‑functional teams by collecting information needed for engineering, privacy, or security reviews.
• Learn and apply fundamental cybersecurity frameworks, VA security processes, and best practices.

Cyber Security Associate

Business Analyst

• Coordinates with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls.
• Provides technical/functional expertise in identifying, evaluating, developing, and supporting systems.
• Facilitates meetings and Scrum ceremonies, promotes collaboration, removes impediments, guides team self-organization, cross-functionality, and adoption of best Agile/Scrum practices.
• Identifies and creates risks in Jira and works with the team to monitor, mitigate and resolve risks before they become issues.
• Collaborates with multiple Product Owners to facilitate communication with team members to foster trust, ensures clear communication to support backlog management and scheduling of relevant sprint reviews and demonstrations.

Business Analyst/Scrum Master

Support Engineer

• Make scheduled outbound calls and respond to inbound calls from Veterans needing device support.
• Provide guidance for initial device setup and basic configuration of mobile devices.
• Assist with pairing and setup of related peripherals (e.g., blood pressure monitors, scales, thermometers, pulse ox, Eko Duo) as needed.
• Troubleshoot basic connectivity issues, including Wi-Fi, video applications, and general operations.
• Deliver over-the-phone reassurance and calm support when diagnosing and resolving issues.
• Walk Veterans step-by-step through device functionality and application use.
• Clearly communicate technical concepts in plain language tailored to the user’s comfort level.
• Accurately document all calls, troubleshooting steps, and resolutions in ticketing systems (e.g., ServiceNow) and reporting tools (e.g., PowerBI).
• Regularly review PowerBI dashboards to identify and address items that are due.
• Order and track retrieval kits for device return and reconciliation.
• Provide a professional, empathetic, and patient-focused service.
• Maintain consistent attendance and start shifts on time.

Connected Device Support, Reconciliation Support Technician

Manager

• This role supports the Health Data Management (HDM) Sub-Product Line, providing leadership across business increment planning, technical delivery, execution oversight, and cross-functional coordination
• Partner with business stakeholders to ensure work is properly prioritized, sequenced, decomposed, and ready for team execution.
• Manage and coordinate technology development across teams to ensure consistent delivery during each Business Increment.
• Ensure full visibility of all work across the value stream.
• Identify and manage risks, issues, dependencies, and cross-team impacts.
• Improve value stream performance by removing impediments, enhancing processes, and enabling sustainable execution.
• Ensure environments, teams, and technical processes are properly planned, staffed, and established.
• Provide guidance ensuring compliance with VA technology policies, standards, and governance.
• Maintain application-area artifacts such as schedules, risks, resource estimates, and communication plans.
• Coordinate hub activities, resolve organizational obstacles, and monitor/report on progress.
• Mentor and guide teams toward continual improvement while maintaining delivery focus.
• Understand system components, boundaries, and technical constraints to effectively coordinate complex technical deliveries.
• Performs other duties and assumes additional responsibilities as assigned in support of organizational priorities.

Senior Technical Advisor – Delivery Manager

Technical Project Manager

• Develop and maintain integrated project plans for all product ‑ related deliverables and modernization activities.
• Lead the planning, design, implementation, and testing phases in alignment with VA project objectives and OIT standards.
• Define technical and functional requirements; oversee deployment planning and execution.
• Coordinate day ‑ to ‑ day activities of multidisciplinary technical teams, ensuring alignment with scope, schedule, cost, and quality standards.
• Manage vendor integrations, review contractor deliverables, and ensure compliance with VA quality and security requirements.
• Develop, validate, and maintain Integrated Master Schedules (IMS) using MS Project or equivalent tools.
• Generate schedule dashboards and reports to communicate progress, risks, and dependencies.
• Monitor program risks, issues, and mitigation plans; escalate concerns to leadership when needed.
• Serve as the primary liaison with VA business owners, OIT organizations, VISN/VAMC representatives, and product stakeholders.
• Prepare and deliver clear, executive ‑ level presentations, briefings, and status reports, translating technical information into actionable insights.
• Facilitate recurring meetings (IPTs/APTs, working groups, sprint reviews, vendor syncs) and track all action items to closure.
• Support program planning and resource forecasting across the product line.
• Maintain project repositories including SharePoint, MS Teams, and other collaboration systems.
• Drive continuous improvement initiatives, evaluating opportunities to enhance processes, workflows, and product delivery outcomes.
• Apply IT project management best practices (PMBOK, Agile, SAFe, ITIL) to guide project teams and ensure compliance with VA policies.

IT Project Manager

SDET

• The ideal candidate will possess a blend of technical expertise, testing leadership, and stakeholder management skills.
• The UAT Engineer will own strategy development, scenario design, test execution coordination, and cross-functional collaboration throughout the UAT lifecycle.
• Designs, develops, and implements testing methods to ensure that the product will perform to specifications.
• Plans and arranges the labor, schedules, and equipment required for testing and evaluating the product.
• Designs test cases for test plans and create test scenarios in which tests are carried out.
• Compiles data, defines required changes and reports defects and problems that occurred during the test process.
• Implements and participates in the walkthrough of the product.
• Consults with the development and requirements team to coordinate and test applications.
• Liaise with project team and business stakeholders to ensure alignment of testing goals.
• Performs analysis, diagnostics and preliminary evaluations of products to develop testing procedures.
• Develops test plans, scripts, scenarios, functional tests, regression tests, and deployment tests.
• Implements the testing processes and ensures all test activities follow those processes.
• Produces reports on each test activity and tracks test metrics.
• Monitors for continual test process improvement through failure analysis, throughput analysis, yield analysis, and report to management periodically.
• Provide regular reporting through documentation, dashboards, test progress reports, and executive summaries.
• Conduct status meetings, risk reviews, and post-mortem/lessons learned sessions.
• Implement best practices and frameworks (e.g., Agile, DevOps) to streamline test cycles.

RES Test Engineer, UAT Support

• Collaborate with Technical Architecture team and impacted products to create an overall test strategy for Product Line-wide Initiatives, including developing and tracking compliance metrics.
• Assures test plans are built with enough lead time to implement them.
• Influence testers and product owners of impacted products to comply with test plans and reporting across Product line programs while working with their product specific testing approaches that may work for them.
• Oversee test planning, execution, defect tracking, and reporting.
• Create reports necessary to brief senior management on test strategy progress
• Raises risks and issues identified in the test planning phase.
• Support creation of automated test plans for all impacted products
• Monitor defect and bug reports and manage efforts to address defects in accordance with overall test strategy

Test Manager

QA Engineer

• designs, develops, and implements testing methods and equipment to ensure that the product will perform to specifications.
• Plans and arranges the labor, schedules, and equipment required for testing and evaluating the product.
• Designs test cases for test plans and creates test scenarios in which tests are carried out.
• Compiles data, defines required changes and reports defects and problems that occurred during the test process.
• Implements and participates in the walkthrough of the product.
• Automated testing may be used for leveling based on hiring manager discretion.
• Consults with the development and/or requirements team to coordinate and test applications.
• Performs analysis, diagnostics and preliminary evaluations of products.
• Develops testing procedures.
• Develops test plans, scripts, scenarios, functional tests, regression tests, and deployment tests.
• Implements the testing processes and ensures all test activities follow those processes.
• Produces reports on each test activity and tracks test metrics.
• Monitors for continual test process improvement through failure analysis, throughput analysis, yield analysis, and report to management periodically.

Tester

Director

• Provide clinical informatics leadership across complex healthcare and digital health initiatives
• Serve as a trusted advisor to technical and operational teams, ensuring alignment between clinical workflows and technology solutions
• Guide the design, implementation, and optimization of clinical systems, decision support tools, and data-driven care models
• Collaborate with engineering, product, and program teams to translate clinical requirements into scalable technical solutions
• Support integration and optimization of electronic health record systems and related clinical platforms
• Lead efforts to improve provider experience, care coordination, and patient outcomes through informatics-driven approaches
• Contribute to strategic planning, solution development, and execution of health IT modernization initiatives
• Provide subject matter expertise in clinical data standards, interoperability, and healthcare information exchange
• Engage with stakeholders to drive adoption, change management, and continuous improvement across programs

Clinical Informatics Director

Analyst

• Writes complex SQL queries and Azure Databricks Notebooks to support Power BI Semantic Model development
• Develops Power BI Semantic Models and Report visualizations
• Lead requirements elicitation, workflow analysis, and functional documentation for healthcare technology initiatives
• Partner with clinicians, product teams, developers, and operational stakeholders to translate needs into clear informatics and system requirements
• Support and advise on clinical system configuration, workflow optimization, and usability alignment
• Develop and maintain key project artifacts, including requirements documents, process flows, use cases, user stories, and validation materials
• Lead and support user acceptance testing (UAT), issue identification, and workflow validation activities
• Provide subject matter expertise in clinical workflows, health IT systems, and informatics best practices
• Ensure the quality, consistency, and traceability of informatics deliverables across initiatives
• Identify workflow, documentation, or system gaps and partner with teams to develop practical solutions
• Support implementation and adoption efforts through stakeholder engagement, testing, and feedback incorporation
• Mentor or guide other informatics analysts and contribute to overall work quality across the team

Health IT Informatics Analyst

Operations

• Oversees the daily execution of IT Service Desk and infrastructure operations, ensuring consistent, high‑quality technical support while managing ticketing performance, SLA adherence, Jira administration, and continuous workflow optimization.
• Gathers and translates stakeholder requirements into effective policies, standards, and operational guidance, fostering strong cross‑functional relationships across IT Operations, IT Service Management, Product, Project Management, and Executive Leadership.
• Supports incident and problem management through technical analysis and reporting communicating complex issues to both technical and non‑technical audiences.
• Upholds rigorous quality assurance standards, drives process improvements, and leads implementations, change control activities, and incident response efforts.
• Prepares and presents reports to leadership, while providing full people leadership across hiring, onboarding, coaching, and performance management to cultivate a culture of accountability, continuous improvement, and customer‑centric service.

Operations Manager

QA Automation Engineer

• Designs, develops, and implements testing methods and equipment
• Compiles data, defines required changes and reports defects
• Consults with the development and/or requirements team
• Develop testing procedures and test plans

Automation Engineer

Systems Engineer

• Provide Tier 1 & 2 support for UJMS
• Utilize ITSM tool to create or track issues/requests
• Provide timely updates to tickets
• Perform remote troubleshooting
• Determine the best solution based on the issue and details provided by user
• Properly escalate unresolved queries to the next level of support
• Ensure proper recording, documentation, and closure for each issue
• Follow up with users, provide feedback and see problems through to resolution
• Preserve and grow the knowledge base for supported applications
• Review and provide recommendations regarding application instructional or procedural documentation
• Provide application support and system administration support services to include management of hardware, operating systems, databases, and software applications
• Conduct IT application and security management activities

Linux Systems Analyst

Network Engineer

• Provides classified and unclassified Tier 3 senior level support for the design, implementation, and deployment of network specific technologies across government Enterprise environment consisting of hundreds of locations worldwide.
• Provides engineering and operational support for cloud providers to include AWS and Azure, on-premise datacenters, campus networks, Dynamic Multipoint Virtual Private Networks (DMVPN), Layer 2/3, wireless networks, network applications installed on client workstations, optimization of various LAN and WAN environments, datacenter load balancing, network access security to include 802.1x and Cisco ISE.
• Provides SME level support for Cisco ACI, Cisco NDO, Cisco APIC, Cisco UCS, virtualization (VMWare), and UCS Director.