Senior IT Support Analyst
TD
CloudJavaLinuxOracleServiceNowSplunk
Salary
💰 $80,000 - $90,000 per year
Job Level
Mid-LevelSenior
Tech Stack
LinuxServiceNowSplunk
About the role
- Delivering and supporting large-scale system, application, and service monitoring solutions
- Deploy and support tools used to monitor systems and applications (Dynatrace, Splunk, ServiceNow)
- Gather monitoring requirements from stakeholders and deliver solutions utilizing enterprise monitoring toolset
- Develop and maintain operational application performance monitoring dashboards leveraging Dynatrace
- Monitor operational events, detect/escalate exception conditions, and facilitate proactive incident detection and response
- Operate and maintain communications and coordination bridge for central management of operational events and incidents
- Analyze performance data, conduct trend analyses, identify root causes, and implement countermeasures
- Support large-scale Linux and Windows OS environments, web applications, and service monitoring solutions
- Coordinate incident response bridges and routine operational activities
- Document project milestones, report progress to management, and identify risks to project completion
- Assist Tier 2/3 teams in testing and developing new updates and patches before deployment
Requirements
- Bachelor's with 5 - 8 years (or commensurate experience)
- Minimum 2+ years of hands-on or knowledge of technical working experience in installing, configuring, troubleshooting different Dynatrace components
- Solid understanding of large scale applications, monitoring, and fault management
- Strong experience with Linux systems
- Strong technical skills
- Excellent verbal and written communication skills
- Ability to track multiple deadlines in parallel
- Coordinate between support and development teams
- Experience with ServiceNow (SNOW), Splunk, SSH Clients, and Dynatrace
- Ability to do limited travel (0-4 times a year)
- Must be able to obtain and maintain AOUSC Public Trust
- Self-driven individual with good project management skills
