Platform Services Engineer

Thrive

full-time

Posted on: 9/9/2025

Location: 🇺🇸 United States

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Mid-LevelSenior

CloudCyber SecurityLinuxServiceNow

About the role

Support internal staff and clients in utilizing systems to manage and support their environments
Maintain the security of clients through the patching process
Review cases and assign cases to the appropriate team member
Create patching change control documents and manage the tasks
Create documentation of processes when needed
Onboarding new clients and follow up with the implementation team to ensure required information
Work with team members to create and update documentation
Review coming tasks and cases and assign them to the proper resources
Keep up with education on new features to provide support and training to staff and clients
Assist other team members with tasks as time permits
Work outside of regular business hours on nights and weekends as needed

Associate degree, technical degree, or equivalent work experience
Excellent problem solver; able to resolve problems using analytical skills, technical expertise, event logs, or research
Self-motivated, with the ability to work independently or in a team environment
Solid understanding of Microsoft
Solid understanding: Microsoft Active Directory Group Policy
Excellent written and oral communication skills
Ability to articulate technical information and convey it to non-technical people
Excellent customer service skills
Ability to work after-hours as tasks dictate
Willingness to train, learn, and educate others
Detail oriented position requires high attention to detail
Ability to manage multiple tasks of varying priority
Broad knowledge of information technology processing systems, concepts, and methodologies
Demonstrated aptitude for learning new technologies
Preferred: Knowledge of Kaseya or any other patching products
Experience with Microsoft/Linux Server and Workstation Operating Systems
Experience with ServiceNow
Experience with Visio, Excel, and MS Word
Knowledge of Group Policy administration
Certifications: deeper understanding of technologies preferred