Manager, M365 Implementation
Thrive
CloudCyber SecurityServiceNow
Job Level
Mid-LevelSenior
Tech Stack
CloudCyber SecurityLinuxServiceNow
About the role
- Support internal staff and clients in utilizing systems to manage and support their environments
- Maintain the security of clients through the patching process
- Review cases and assign cases to the appropriate team member
- Create patching change control documents and manage the tasks
- Create documentation of processes when needed
- Onboarding new clients and follow up with the implementation team to ensure required information
- Work with team members to create and update documentation
- Review coming tasks and cases and assign them to the proper resources
- Keep up with education on new features to provide support and training to staff and clients
- Assist other team members with tasks as time permits
- Work outside of regular business hours on nights and weekends as needed
Requirements
- Associate degree, technical degree, or equivalent work experience
- Excellent problem solver; able to resolve problems using analytical skills, technical expertise, event logs, or research
- Self-motivated, with the ability to work independently or in a team environment
- Solid understanding of Microsoft
- Solid understanding: Microsoft Active Directory Group Policy
- Excellent written and oral communication skills
- Ability to articulate technical information and convey it to non-technical people
- Excellent customer service skills
- Ability to work after-hours as tasks dictate
- Willingness to train, learn, and educate others
- Detail oriented position requires high attention to detail
- Ability to manage multiple tasks of varying priority
- Broad knowledge of information technology processing systems, concepts, and methodologies
- Demonstrated aptitude for learning new technologies
- Preferred: Knowledge of Kaseya or any other patching products
- Experience with Microsoft/Linux Server and Workstation Operating Systems
- Experience with ServiceNow
- Experience with Visio, Excel, and MS Word
- Knowledge of Group Policy administration
- Certifications: deeper understanding of technologies preferred
