Director of Customer Experience
Mercury
Deployment Tech Support Specialist
RADAR
full-time
Posted on:
Location: California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $30 - $40 per hour
Job Level
JuniorMid-Level
Tech Stack
LinuxServiceNow
About the role
- Provide remote technical support during live deployments of RADAR systems to our retail customers and vendor partners.
- Troubleshoot hardware, software, and connectivity issues while ensuring a seamless installation experience.
- This position is primarily overnight.
- Learn RADAR's deployment process and Runbooks; interact with Zendesk and internal dashboards.
Requirements
- You have 2+ years of professional Helpdesk or Technical Support experience, ideally in a customer-facing or field operations environment.
- You have strong troubleshooting skills across hardware and software platforms.
- Have experience using ticketing systems and support tools (e.g., Zendesk, ServiceNow).
- You are comfortable working independently on overnight shifts (typically 8 PM to 5 AM PST).
- You are a clear communicator, capable of translating technical issues for non-technical audiences.
- You thrive in fast-paced environments with shifting priorities.
- You have exposure to retail environments or RFID systems is a plus.
