RADAR

Deployment Tech Support Specialist

RADAR

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, New York

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Salary

💰 $30 - $40 per hour

Job Level

JuniorMid-Level

Tech Stack

LinuxServiceNow

About the role

  • Provide remote technical support during live deployments of RADAR systems to our retail customers and vendor partners.
  • Troubleshoot hardware, software, and connectivity issues while ensuring a seamless installation experience.
  • This position is primarily overnight.
  • Learn RADAR's deployment process and Runbooks; interact with Zendesk and internal dashboards.

Requirements

  • You have 2+ years of professional Helpdesk or Technical Support experience, ideally in a customer-facing or field operations environment.
  • You have strong troubleshooting skills across hardware and software platforms.
  • Have experience using ticketing systems and support tools (e.g., Zendesk, ServiceNow).
  • You are comfortable working independently on overnight shifts (typically 8 PM to 5 AM PST).
  • You are a clear communicator, capable of translating technical issues for non-technical audiences.
  • You thrive in fast-paced environments with shifting priorities.
  • You have exposure to retail environments or RFID systems is a plus.