Financial Counseling Representative II
R1 RCM
Entry-Level IT Technician
Gophermods
full-time
Posted on:
Location Type: Office
Location: Minneapolis • Minnesota • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $21 per hour
Job Level
Entry Level
About the role
- Diagnose, troubleshoot, and repair a wide range of devices including Chromebooks, Macs, Windows laptops, iPads, and tablets
- Meet productivity benchmarks of 10 repairs/day
- Record accurate notes, ticketing, and invoicing in company systems
- Apply tactical knowledge to collaborate with team on improving repair processes, driving efficiency and service quality
- Provision, configure, and deploy large volumes of devices with accuracy and timeliness
- Maintain organized, safe, and efficient workspaces
- Adapt quickly to changing client needs and project priorities
- Support Education Repair Services and White Glove Services for schools and businesses
Requirements
- Communicate effectively with peers and leadership
- Support teammates during peak workloads or changing priorities
- Driven by curiosity and participate in continuous improvement efforts to enhance customer experience
- Can lift up to 35lbs
- Enjoy producing high quality of work
- No IT experience required (paid training provided)
Benefits
- Annual raises
- Health- Medical, dental, vision (50% employer-paid)
- Disability- Short & long-term coverage included
- 401(k)- 4% company match
- Time Off- 2 weeks paid PTO + 2 weeks unpaid option, Closed on major holidays
- Growth- Leadership training opportunities
- Culture- Small-team vibe, vibrant, inclusive, people-first
- COMPTIA Trifactor Certifications
- Paid training
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
diagnosetroubleshootrepairprovisionconfiguredeployticketinginvoicingrecord keepingservice quality
Soft skills
effective communicationcollaborationadaptabilitycuriositycontinuous improvementteam supportwork qualitytime managementproblem-solvingcustomer experience
