Goodtime

Professional Services Consultant – Implementations

Goodtime

full-time

Posted on:

Location Type: Remote

Location: California • New York • United States

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About the role

  • Successfully lead customer project teams through a multi-phase implementation project plan
  • Communicate project status, issues, and risks while escalating effectively as appropriate
  • Use effective training techniques and methodology to communicate complex ideas in a digestible way to drive product adoption
  • Proactively build and monitor customer experience playbooks; create strategies to address, track, and monitor the results of the playbooks
  • Maintain an expert level understanding of the GoodTime Hire product (technical and workflow) and recruiting industry to identify new opportunities
  • Utilize internal tools to track customer plans, engagements, and their results
  • Track the right data at the right time, so information about the customer is always up to date, accurate, and provides transparency on the health of our customers
  • Experience managing and collaborating with 3rd party consultants

Requirements

  • 2+ years of experience in Professional Services Implementation/Onboarding - Implementing HR Technology strongly preferred
  • Strong project management and problem solving skills
  • Ability to clearly articulate complex technical topics to a non-technical audience and ​​translate requirements into actionable items
  • Superior communication, presentation, and interpersonal skills
  • Adept at building strong networks and relationships
  • Strong self-starter that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats
  • Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc.
  • Bachelor’s Degree or equivalent experience
Benefits
  • Remote first culture, with fully paid annual company get togethers for ALL teammates
  • Health, Dental, and Short-term Disability plans, with generous employer contribution
  • Flexible time off
  • 8 week Parental Leave (including adoption placement)
  • $500 home office reimbursement
  • Up to $500 towards self-selected learning and development
  • Pre-IPO Stock Options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementproblem solvingHR technology implementationcustomer experience playbooksdata trackingtraining techniquestechnical understandingworkflow management
Soft Skills
communication skillspresentation skillsinterpersonal skillsnetwork buildingrelationship managementself-starteradaptabilitycollaboration