Goodtime

Customer Success Manager

• Partner directly with Small Business and Mid-Market customers to support their recruiting operations
• Make it easy for customers to love GoodTime
• Build strong executive level relationships to increase product adoption and customer sentiment
• Analyze customer’s product usage data to recommend features, settings, or modules that will enhance the customer experience
• Proactively build customer strategies and success playbooks and monitor results
• Maintain an expert level understanding of the GoodTime product suite (technical and workflow) and TA industry to identify new opportunities
• Work cross-functionally to deliver an incredible customer experience