Goodtime

Customer Success Manager

• Partner directly with Small Business and Mid-Market customers to support their recruiting operations
• Make it easy for customers to love GoodTime
• Build strong executive level relationships to increase product adoption and customer sentiment
• Analyze customer’s product usage data to recommend features, settings, or modules that will enhance the customer experience
• Proactively build customer strategies and success playbooks and monitor results
• Maintain an expert level understanding of the GoodTime product suite (technical and workflow) and TA industry to identify new opportunities
• Work cross-functionally to deliver an incredible customer experience

Consultant

• Successfully lead customer project teams through a multi-phase implementation project plan
• Communicate project status, issues, and risks while escalating effectively as appropriate
• Use effective training techniques and methodology to communicate complex ideas in a digestible way to drive product adoption
• Proactively build and monitor customer experience playbooks; create strategies to address, track, and monitor the results of the playbooks
• Maintain an expert level understanding of the GoodTime Hire product (technical and workflow) and recruiting industry to identify new opportunities
• Utilize internal tools to track customer plans, engagements, and their results
• Track the right data at the right time, so information about the customer is always up to date, accurate, and provides transparency on the health of our customers
• Experience managing and collaborating with 3rd party consultants

Professional Services Consultant – Implementations

QA Engineer

• Participate in the design, development, and support of our software development projects with a focus on software testing, defect management, and quality assurance
• Work closely with Product Managers & Engineering to develop feature test plans
• Own, manage, and maintain all feature and regression test plans
• Train the Customer Experience team on changes & updates of regression test plans
• Execute feature test plans
• Identify, document, track, and verify defects using Jira
• Build automated tests for the build pipeline
• Continuously improve QA processes and documentation
• Attend daily standups & feature planning sessions to stay knowledgeable of our product and feature updates and bugs/issues

Customer Success Manager

Professional Services Consultant – Implementations

Quality Assurance Engineer