Director, People Services & Solutions
Novartis
Job Level
Mid-LevelSenior
About the role
- Act as strategic learning & development partner for national and international clients in the DACH region
- Help customers achieve desired business outcomes and promote engagement with GoodHabitz platform
- Manage onboarding of new customers and co-create action plans
- Initiate and host inspiration sessions for ambassadors and regularly review results
- Evaluate results, identify risks, and explore further business opportunities
- Finalize contract renewals aiming to meet or exceed team and personal goals
- Maintain proactive contact with clients (at least once per quarter) and ensure structural integration of the platform
- Organize evaluation meetings with key stakeholders, manage expectations, and review outcomes based on defined objectives
- Collect customer feedback and share internally to support continuous improvement
- Develop tangible results and success stories and share with colleagues and other organizations
- Own a portfolio while collaborating with the Customer Success team
Requirements
- At least 5 years of experience as a Customer Success Manager and/or in internal communications, HR consultancy, people engagement, or L&D
- Strong subject-matter knowledge that makes you a credible sparring partner at all levels
- Client-focused, solution-oriented, decisive, with excellent communication and commercial skills
- Well-organized and structured in your work – able to handle stress well
- Fluent in both Italian and English, written and spoken
- Able to work independently and maintain a high level of focus
- Experience as a trainer and/or coach, or a certified trainer, is a big advantage
- Passion for L&D and enjoyment of presenting to larger groups
