Develop Care program deliveries; manage project timelines from design to release and resolve inter-team dependencies
Lead production launches and contribute to ongoing system improvements
Lead and coordinate design/implementation efforts between Product Management, Engineering, Business teams and cross-functional teams like Learning & Development, Operations, Finance
Facilitate conversations and SOW creation with vendors who provide contingent workers as needed
Handle Program Management systems, communicate progress, analyze data, balance trade-offs and achieve outcomes
Anticipate bottlenecks, handle critical issues, foresee and make trade-offs between business needs and technical constraints
Prioritize results over output; manage complex projects and gradually deliver to meet organizational OKRs and landmarks
Drive consensus on project and rollout plans, set timelines, and manage program progress across stakeholders
Requirements
12+ years of overall experience in software development industry
6+ years of experience collaborating directly with engineering teams, including significant experience in technical program management roles
Demonstrated experience leading medium to large projects and strong program management background
Proven experience managing programs across multi-functional teams, building processes and coordinating release schedules
Experience working with product management on strategy and requirements and collaborating with engineering on software delivery
Experience facilitating vendor conversations and SOW creation for contingent workers
Ability to anticipate bottlenecks, handle critical issues, make trade-offs balancing business needs and technical constraints
Proficiency prioritizing results over output, managing complex projects to meet objectives and key results
Strong judgment, negotiation skills, ability to influence, analytical talent and leadership
Hands-on exposure to current and new technologies
Project management experience including scope, schedule, budget, quality, risk, and critical path management
Experience defining KPIs/SLAs for multi-million dollar businesses and reporting to senior leadership
Experience working in support organizations (added advantage)
Experience leading releases using Atlassian Suite (Jira, Atlas, Confluence)
Exposure to AI-based Program Management (added advantage)
Benefits
Paid time off
Retirement savings (e.g., 401k, pension schemes)
Bonus/incentive eligibility
Equity grants
Participation in our employee stock purchase plan
Competitive health benefits
Family-friendly benefits including parental leave
Hybrid work arrangement (remote/home and office)
Employee Resource Groups and diversity initiatives
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementtechnical program managementproject managementKPI definitionSLA definitionrelease managementdata analysisrisk managementbudget managementscope management
Soft skills
leadershipnegotiationinfluenceanalytical skillsjudgmentcommunicationcollaborationproblem-solvingprioritizationconsensus building