gocertify • Your brand. Your offers. Your data 🤝

Account Manager

• Own and grow your portfolio
• You will work on
• - Prioritising your time across a broad portfolio based on value, risk and opportunity.
• - Building account plans that connect client goals to practical revenue opportunities.
• - Running structured QBRs that are commercially focused.
• - Identifying and progressing expansion, upsell and cross-sell opportunities across both established and high-potential accounts.
• - Keeping CRM records, next steps and opportunities accurate and up to date.
• Own renewals and reduce churn
• You will work on
• - Managing renewals across your portfolio and identifying risks early.
• - Using client feedback, usage data and commercial judgement to understand account health.
• - Holding commercial conversations around value, performance, contract terms and next steps.
• - Working with internal teams to resolve blockers that may affect retention.
• - Building practical plans to reduce churn and improve client outcomes.
• Help clients get more from Gocertify
• You will work on
• - Helping clients connect their goals to practical campaign recommendations.
• - Supporting clients to launch, improve or expand targeted discount campaigns.
• - Identifying where adoption is low and building practical plans to address it.
• - Running early check-ins after launch to make sure clients are set up for success.
• - Spotting friction in the client experience and helping remove it.
• Bring insight back into the business
• You will work on
• - Sharing client feedback with Sales, Product and Partnerships.
• - Flagging common challenges, requests and growth blockers.
• - Helping the team understand which client segments, use cases or campaigns are creating the most value.
• - Contributing ideas that improve our product, positioning and account management approach.
• - Helping build the processes and playbooks that make Client Success more consistent as we grow.

Senior CSM / Account Manager

AI Engineer

• Co-own the underlying infrastructure that powers our OS, ensuring it is clean, consistent and well structured (you’ll work closely with domain experts, including our data & product engineers and designers)
• Curate the skills, connectors, APIs and data layers that make building safe, fast and dependable
• Ensure our foundation infra is accessible as a set of building blocks that others can build on with confidence
• Quickly build key internal tools that help our Revenue team (Marketing, Sales and Client Success) deliver high-value work
• Work closely with our Founder and Revenue team to identify problems and opportunities that should be solved with internal tooling
• Iterate on tools based on real usage and feedback, treating internal teams as your customers
• Design the foundations and workflows that allow non-technical colleagues to iterate on their tools using low-code platforms
• Support and guide teams as they build, helping them get the most out of the platform without becoming a bottleneck
• Approach internal tools as a product, grounded in a strong understanding of discovery and Jobs to be Done
• Engage directly with users to understand their needs before building, rather than working from a list of requested features
• Make pragmatic design decisions: interfaces don't need to be pixel-perfect, but are highly intuitive and genuinely useful

AI Product Engineer – Internal Tools

Account Executive

• Owning the full sales cycle from qualified opportunity through to close
• Running strong discovery to understand prospect goals, pain points and commercial fit
• Demoing Gocertify clearly and tailoring the pitch to the goals of marketing, ecommerce, CRM, loyalty and partnerships teams
• Managing stakeholders across retail, e-commerce, marketing and partnership teams
• Negotiating commercial terms and keeping priority deals moving with pace and discipline
• Creating your own pipeline through outbound, follow-up and account research
• Working with SDR to prioritise target accounts, shape messaging and progress warm opportunities
• Identifying which segments, brands and use cases are most likely to convert
• Building relationships with retailers, partners and relevant industry contacts, including at events where needed
• Driving momentum across accounts through thoughtful follow-up and multi-threading where needed
• Maintaining accurate CRM records, including stages, notes, stakeholders, dates and next steps
• Using data, internal tools, automation and AI-enabled workflows to prioritise and progress opportunities
• Producing a forecast the US Sales Lead and leadership can trust
• Managing deal plans so opportunities progress because of clear action, not hope
• Staying close to your numbers, activity, conversion rates and pipeline coverage
• Sharing what you are learning about prospects, messaging, objections and buying processes to help improve the motion over time
• Making sure closed-won customers have a clear handover into Client Success
• Capturing the context CS needs, including goals, stakeholders, commercial terms, success measures and risks
• Setting clear expectations with customers before handover
• Sharing customer feedback that can improve positioning, onboarding and product development
• Helping create a smooth transition from sales conversation to long-term customer relationship

Operations

• Own the company operating rhythm and lead cross-functional projects
• Strengthen the operational foundations of the business by identifying pain points and designing solutions
• Improve tooling, documentation, access management and new-starter setup
• Make complex cross-functional work progress by leading operational projects
• Maintain the company rhythm including all-hands, quarterly planning and reviews
• Line manage the People Lead, Senior Ops Manager, and Finance Manager ensuring alignment to company priorities

Senior CSM / Account Manager

AI Product Engineer – Internal Tools

Account Executive

Head of Operations